OneDrive Error Codes

Fix OneDrive Error: Cannot Read Properties of Undefined When Moving Files

Natalie Taylor Oct 9, 2026 871 views

Question details

The user is unable to move files in OneDrive and receives an error message stating "1 item wasn't moved. Cannot read properties of undefined (reading status)".

How to Fix OneDrive Error "Cannot Read Properties of Undefined" When Moving Files

Product: Microsoft OneDrive
Device & OS: Windows (including Windows 11 Home) and Mac
Scenario: Moving files or folders within the local OneDrive directory, which fails due to syncing issues or corrupted installation files.
Observed behavior: The file transfer aborts with an undefined property error. Subsequent attempts to restart or uninstall the OneDrive client may result in messages stating that a newer version is installed or that the OneDriveSetup.exe file cannot be found.

Before you start

Before proceeding with troubleshooting, check if the affected folder is currently shared with other users, as modified sharing permissions can temporarily restrict file movement.

Solution 1Recommended

Reset the OneDrive Client Using the Run Dialog

Resetting the OneDrive application clears its cache and restores default sync settings without deleting your files, resolving most status reading errors.

This method forces OneDrive to rebuild its sync configuration. Depending on whether you have a 32-bit, 64-bit, or user-level installation, the file path for the reset command will vary.

Open the Run Command

Press the Windows key + R on your keyboard simultaneously to open the Run dialog box.

Execute the Reset Command

Type %localappdata%\Microsoft\OneDrive\onedrive.exe /reset and press Enter.

Try Alternative File Paths (If Necessary)

If Windows displays a "Cannot find file" error, try running C:\Program Files\Microsoft OneDrive\onedrive.exe /reset. If that also fails, use C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset.

Restart OneDrive

Open the Windows Start menu, type "OneDrive" in the search bar, and launch the application to sign back in and let it re-sync.

Reset the OneDrive Client Using the Run Dialog

Safe Process: Resetting OneDrive will not erase any of your locally stored files or cloud data. It merely refreshes the synchronization mechanism.

Solution 2

Recreate the Problematic Folder

If the error is isolated to a specific folder, the folder's metadata or sharing attributes might be corrupted. Creating a fresh folder can bypass this issue.

Solution 3

Manually Reinstall OneDrive to Fix Missing Setup Files

If Windows cannot find the OneDrive uninstaller or reports that a newer version is already installed, manually downloading the latest installer will override the corrupted app files.

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Frequently Asked Questions

Why does OneDrive display the "Cannot read properties of undefined" error?

This error typically occurs when the OneDrive client encounters a damaged folder, conflicting sharing permissions, or a corrupted local cache that prevents it from properly verifying the file's synchronization status.

Will running the OneDrive reset command delete my locally saved files?

No. Resetting the OneDrive application only clears the sync settings and app configurations to resolve background glitches. It will not delete your personal files, though it will perform a comprehensive sync check immediately afterward.

What should I do if the OneDrive reset command returns a "Windows cannot find the file" error?

This means your OneDrive installation is located in a different system directory. Try using the alternative directory paths in the Run dialog: C:\Program Files\Microsoft OneDrive\onedrive.exe /reset or C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset.

How can I fix OneDrive if the uninstaller is missing or broken?

If you receive an error that OneDriveSetup.exe cannot be found when attempting an uninstall, download the latest setup file directly from Microsoft's website and run it. This replaces the missing files, allowing you to properly update or completely uninstall the application.

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