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Fix OneNote Error 0xE000024 on Galaxy Tab A9+
Question details
The user is unable to sign in to the OneNote app or view the sign-in screen on their Android tablet due to error code 0xE000024.
- Product
- Microsoft OneNote
- Device & OS
- Galaxy Tab A9+ / Android
- Scenario
- Attempting to sign in or synchronize notebooks within the OneNote app on an Android tablet.
- Observed behavior
- The OneNote app prevents sign-in or completely hides the sign-in screen, displaying error 0xE000024, even while other Microsoft 365 applications continue to function normally.
Ensure you have your Microsoft 365 account credentials ready and verify that your Galaxy Tab A9+ is updated to the latest Android system version before troubleshooting.
Clear OneNote Storage and Cache
Resetting the app's local storage clears out corrupted temporary files that frequently cause authentication and sync loops.
This process removes locally cached data on your tablet. While notebooks successfully synced to the cloud remain safe, you may lose un-synced offline edits.
Navigate to the Settings app on your Galaxy Tab A9+ and select 'Apps'.
Scroll through the list of installed applications and tap on 'OneNote'.
Tap on 'Storage & cache', then select 'Clear storage' (or 'Clear data').
Restart your tablet, open the OneNote app, and attempt to sign in again.
Troubleshoot Network Connectivity
Switching networks resolves issues where a specific router, firewall, or ISP restricts Microsoft's synchronization servers.
Contact Your Microsoft 365 Administrator
If local troubleshooting fails, the error might stem from account-level restrictions or backend server issues requiring admin intervention.
Try WPS Office for Seamless Document Management on Android
If persistent Microsoft 365 errors like OneNote's 0xE000024 are disrupting your mobile workflow, WPS Office offers a powerful, lightweight, and hassle-free alternative. Enjoy full compatibility with major document formats and robust local performance on your Galaxy Tab A9+.
- 1. Install the App: Visit the Google Play Store on your Galaxy Tab A9+ and download WPS Office for free.
- 2. Open Your Files: Launch the application to effortlessly open and edit your existing documents, spreadsheets, and presentations.
- 3. Work Without Interruption: Save your files locally or to your preferred cloud service without worrying about complex synchronization errors.
Frequently Asked Questions
Why does OneNote error 0xE000024 only affect OneNote and not Word or Excel?
OneNote uses a distinct synchronization and caching mechanism compared to other Microsoft 365 applications. If its specific local cache becomes corrupted or its sync token expires improperly, it can fail even while Word or Excel continue to authenticate successfully.
Will I lose my notes if I clear OneNote storage on my Galaxy Tab?
Clearing the storage will delete locally cached data. Any notebooks and notes that have previously synced to OneDrive will automatically restore once you sign back in. However, any recent offline notes that failed to sync before the error occurred may be lost.
Can a VPN or custom DNS cause OneNote sign-in errors on Android?
Yes. Active Virtual Private Networks (VPNs), ad-blockers, or custom DNS settings can inadvertently block the specific domains Microsoft uses for OneNote authentication. Try disabling these services temporarily to see if the sign-in screen appears.
