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Fix OneNote Sync Error 0xE0000057 in Microsoft Teams
Question details
A user is unable to synchronize a OneNote notebook shared via a Microsoft Teams channel, encountering error code 0xE0000057.
- Product
- Microsoft OneNote
- Device & OS
- Windows
- Scenario
- Attempting to synchronize a shared Teams notebook using the OneNote desktop application.
- Observed behavior
- The notebook fails to sync for a specific user with error 0xE0000057, even though it works for others. Updating software and reopening from SharePoint do not immediately resolve the problem.
Ensure you have a stable internet connection and necessary SharePoint permissions. Before proceeding, manually copy any un-synced notes into a local document to prevent data loss when clearing the cache.
Clear OneNote Cache and Re-authenticate
This method forces OneNote to discard corrupted local data and rebuild its synchronization cache directly from the SharePoint server.
Local cache corruption is a common cause for sync errors that isolate a single user. Deleting these files forces a fresh download of the notebook structure.
Right-click the affected notebook in the OneNote desktop app and select 'Close This Notebook'. Then, sign out of your Microsoft account and exit OneNote completely.
Press Win + R to open the Run dialog, paste '%localappdata%\Microsoft\OneNote\16.0\cache', and press Enter. Delete all files and folders within this directory.
Relaunch OneNote, sign in exclusively with the account associated with the Teams channel, and navigate to SharePoint to reopen the notebook.
Right-click the notebook name in your list and select 'Sync This Notebook Now', or select the notebook and press Shift+F9 to force the sync.
Trigger Sync via OneNote Online
Creating a test notebook in the web version and opening it locally can sometimes refresh desktop application credentials and restore sync functionality.
Switch to WPS Office for Reliable Document Management
If you frequently struggle with synchronization errors and connectivity issues in Microsoft 365, consider switching to WPS Office. It offers a lightweight, highly compatible, and seamless document management experience for individuals and collaborative teams.
- 1. Download the installer: Visit the official WPS Office website and click the free download button for your operating system.
- 2. Install WPS Office: Run the downloaded installation file and follow the simple on-screen instructions to set up the software.
- 3. Open your documents: Launch WPS Office, sign in, and instantly open or sync your existing Microsoft Office files without formatting loss.
Frequently Asked Questions
Why does OneNote error 0xE0000057 only affect one user in a shared Teams notebook?
This error typically points to a localized issue on a specific device, such as a corrupted local cache or a stale authentication token. The server copy remains intact, which is why other users can still sync and access the notebook normally.
Will clearing the OneNote cache delete my unsynced notes?
Yes, deleting the cache folder will permanently erase any changes that haven't successfully synced to the cloud server. It is crucial to manually copy and paste any un-synced sections into Word or Notepad before clearing the cache.
How do I manually force a notebook to sync in OneNote?
You can force a sync by right-clicking the specific notebook's name in the sidebar and choosing 'Sync This Notebook Now'. Alternatively, you can select the notebook and use the keyboard shortcut Shift+F9.
Can I access my Teams notebook if the desktop app fails to sync?
Yes, your notebook is safely stored in the cloud. You can always access the most up-to-date version by opening it in OneNote Online or directly through the Microsoft Teams 'Files' or 'Notes' tabs.
