'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Fix Excel Data from Picture Internal Error
Question details
Users need to resolve an issue where the Data from Picture feature in Excel fails to work and instead displays an error message.
- Product
- Microsoft Excel
- Device & OS
- not provided
- Scenario
- Attempting to extract data from an image and insert it into a spreadsheet using the Data from Picture tool.
- Observed behavior
- Excel displays an 'Internal Error' message, preventing the image from being processed and converted into spreadsheet cells, likely due to a bug in the current Excel build or a backend service outage.
Before proceeding, ensure your device is connected to a stable internet connection, as the Data from Picture feature relies on cloud-based cognitive services to process and extract text from images.
Submit a Service Ticket via Microsoft 365 Admin Center
If the internal error is caused by a bug in the current Excel build or a service outage, reporting it through your organization's administrator is the most effective way to get it investigated.
Because this specific internal error often points to a backend service issue or a bug in the latest Office update, standard local troubleshooting (like reinstalling the app) may not resolve it. The Microsoft development team needs to be notified.
Reach out to your organization's Microsoft 365 administrator and inform them about the Data from Picture internal error.
Ask the administrator to log into the Microsoft 365 admin center using their admin credentials.
Navigate to Support > New service request, describe the bug affecting the Excel Data from Picture feature, and submit the ticket for investigation.
Submit Feedback Directly from Microsoft Excel
If you are using a personal account or want to alert Microsoft directly from the application without going through an administrator, use the in-app feedback tool.
Extract Data from Images Seamlessly with WPS Office
If Microsoft Excel's Data from Picture feature is temporarily unavailable due to internal bugs, you can continue your work using WPS Office. It offers a robust, free, and lightweight alternative with a powerful built-in picture-to-spreadsheet extraction tool.
- 1. Download WPS Office: Download and install WPS Office for free from the official website.
- 2. Open WPS Spreadsheets: Launch the application and create a new blank workbook in WPS Spreadsheets.
- 3. Access OCR tools: Go to the 'Tools' tab on the ribbon and select the 'Picture to Excel' or 'Picture to Text' feature.
- 4. Extract your data: Upload your image and allow the tool to accurately extract the information directly into your spreadsheet cells.
Frequently Asked Questions
Why does Excel say 'Internal Error' when using Data from Picture?
This error usually indicates a bug in your current Excel build or a temporary outage with Microsoft's cloud-based cognitive services, which process the image data. It is generally not caused by a problem with your specific file or local device.
Is there a workaround to extract data from a picture while Excel is broken?
Yes, you can use alternative office software like WPS Office, which features its own built-in Picture to Spreadsheet tool. Alternatively, you can use third-party OCR (Optical Character Recognition) apps or websites to convert your image into text, and then paste that text into Excel.
How do I check if Microsoft services are experiencing an outage?
Your organization's IT administrator can visit the Microsoft 365 Service health dashboard within the admin center to check for any ongoing service degradations or outages related to Microsoft Office or its cloud intelligence services.
