'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Fix OneDrive 404 Error and Error Codes 8004de40 / 8004e4f1 on Mac
Question details
The user is unable to access OneDrive, receiving a 404 error on the web and error codes 8004de40 or 8004e4f1 on the Mac app, while also failing to submit support requests in the Microsoft 365 admin center.
- Product
- OneDrive and Microsoft 365
- Device & OS
- Mac / Web
- Scenario
- Accessing OneDrive files and submitting admin support requests.
- Observed behavior
- OneDrive displays a 404 error on the web and error codes 8004de40/8004e4f1 on Mac. Additionally, attempts to submit a support request through the Microsoft 365 admin center fail.
Verify your network connection and ensure you know whether you have Microsoft 365 tenant administrator privileges before proceeding.
Verify and Fix OneDrive Site Collection Setup (For Tenant Admins)
Use this solution if you are a Microsoft 365 administrator to resolve stuck or incomplete OneDrive site collection provisioning.
A 404 error on the OneDrive website typically indicates that the user's personal site collection has not been properly provisioned or has become stuck during the setup process.
Log in to the Microsoft 365 admin center using your administrator credentials.
Navigate to 'Users' > 'Active users', select the affected user, and click on the 'OneDrive' tab to check if the setup is stuck or incomplete.
Follow Microsoft's official documentation for reprovisioning a OneDrive site collection that is stuck during setup.
Submit a Support Ticket via Microsoft 365 Admin Center
Use this method if the provisioning issue persists and you need official Microsoft support assistance.
Experience Seamless File Management with WPS Office
While OneDrive and Microsoft 365 provisioning issues can disrupt your workflow, WPS Office offers a reliable, lightweight, and free alternative with perfect compatibility with Microsoft Office formats and its own integrated cloud storage.
- 1. Download the Installer: Visit the official WPS Office website and click the Free Download button for your operating system.
- 2. Install the Software: Run the downloaded installer and follow the straightforward on-screen instructions.
- 3. Enable Cloud Sync: Sign in with your email account to activate WPS Cloud and instantly sync your documents across all your devices.
Frequently Asked Questions
What does OneDrive error code 8004de40 mean on Mac?
Error code 8004de40 typically indicates that the OneDrive app is having trouble connecting to the cloud. This can be caused by network connectivity issues, or more commonly in enterprise environments, because the OneDrive site collection is not properly provisioned in Microsoft 365.
Why am I getting a 404 error on the OneDrive website?
A 404 error on the web version of OneDrive usually means your personal site collection has not completed its setup, is stuck provisioning, or has been deleted. Your IT tenant administrator needs to verify your account's provisioning status.
What should I do if my Microsoft 365 support request fails to submit?
If you are unable to submit a ticket through Support > Help & support in the admin center, capture a full screenshot of the error message. You can try submitting the request from an incognito browser window or contact Microsoft via phone support using your tenant admin credentials.
