Fix Maybe Must Be Done Several in Excel on Windows

If your workflow is blocked, confirm the account and app context, then follow the ordered fixes below.

Problem Description: Black Screen Excel

 I don`t know why, but when I sometimes use my Excel, this kind of screen appears and I don``t know how to delete it

Quick Answer for Excel Setup on New Device

Try to select the A1-G1 cells, then go to Ribbon > Data > Ungroup > Columns.

Likely Causes Behind Excel Root Factors

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger excel & data problems.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Installing Excel on a New PC

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. Maybe this must be done several times for different ranges. --- Hello [@Dmytro Solomko](https://learn.microsoft.com/en-us/users/na/?userid=282ce435-4fd5-4f98-832f-804567e19be3), Thank you for posting your question in the Microsoft Q&A Forum.

2. I would like to gather a bit more information to better understand the situation and provide the most accurate assistance. - Could you please confirm if this issue occurs only in a specific file or in any Excel file you open? - When the black area appears, are you able to select it by clicking on it, or is it completely unresponsive? - Could you check if the same issue happens when you open the file in Excel for Web?

3. You can access it here: [Excel for Web](https://excel.office.com/).

4. This will help us determine if the problem is related to the desktop application or the file itself. - As a quick check, please try minimizing the Excel window and then restoring it, or slightly resizing the window (making it smaller or larger).

5. This often forces the screen to refresh and may make the black box disappear instantly.

6. Let me know if this changes anything.

7. To help us narrow down the cause, please try opening Excel in _Safe Mode_ and let us know the result.

8. You can do this by holding down the “Ctrl” key while starting Excel, then click _Yes_ when prompted to open in Safe Mode.  If the issue persists, your Excel application files may be corrupted.

Alternative Solutions for Secondary Excel Fixes

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: WPS as a Local Alternative

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Keeping Excel Stable Long Term

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Document exact error messages before the next troubleshooting attempt.

FAQs About Excel Support Questions

Can WPS Office fix this excel & data problems issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Excel before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.