Is Excel Having Correct Filled Map Problems? Here Is the Fix

When Excel stops working as expected, start with the shortest official checks before you reinstall anything.

Problem Description: Correct Filled Map Chart

Am trying to create a filled map chart for Lebanon, where data is organized by governorate. I have seen that it adds an additional governorate that does not exist. The area in red is not a governorate and therefore should not show up. I have included here a correct map of governorates. How can it be corrected?  

Quick Answer for Excel Won't Complete Task

Hello **[@Justus KAMWESIGYE](https://learn.microsoft.com/en-us/users/na/?userid=73a267d6-899b-4abc-b8d2-c5214b5f7efb)**, Welcome to the Microsoft Q&A forum, and thank you for taking the time to share your concern with us.

Likely Causes Behind Common Excel Triggers

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger excel & data problems.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Fixing Excel Step by Step

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. We truly understand how important accurate data visualization is for your work, and we sincerely apologize for the inconvenience this issue may have caused.

2. Based on the information you provided, it appears that the filled map feature in Excel is not displaying your country (Lebanon) correctly.

3. We completely understand how frustrating this can be, especially when you rely on these maps for reporting or analysis.

4. After reviewing this from our end, please note that the map data in Excel is sourced from Bing.

5. Since you’ve identified that the map is incorrect, the best way to ensure your feedback reaches the right team is by submitting your suggestion through the [Excel · Community](https://feedbackportal.microsoft.com/feedback/forum/c23f3b77-f01b-ec11-b6e7-0022481f8472).

6. This is the official channel where feedback is reviewed by the product team and considered for future improvements.

7. If you need further details or official documentation regarding how the filled map feature works or how data is sourced, please let me know.

8. I’ll be happy to share the relevant references with you.

Alternative Solutions for Broader Excel Workarounds

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: Using WPS While Excel Is Unavailable

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Avoiding Repeat Excel

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Document exact error messages before the next troubleshooting attempt.

FAQs About Correct Troubleshooting FAQ

Can WPS Office fix this excel & data problems issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Excel before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.