Office Installation Errors

Fix Office 2019 ProPlus ODT Configuration Download Error

Kushani Nimanthika Sep 28, 2026 869 views

Question details

The user is encountering a download error during the configuration phase of the Office Deployment Tool (ODT) when trying to install Office 2019 ProPlus.

Fix Office 2019 ProPlus ODT Configuration Download Error

Product: Microsoft Office 2019 ProPlus
Device & OS: not provided
Scenario: Deploying and configuring Office 2019 ProPlus Volume files using the Office Deployment Tool.
Observed behavior: The ODT downloads the volume files successfully but fails during the configuration phase with a required-file download error.

Before you start

Ensure you have administrative privileges on your computer and verify that your ODT XML configuration file is formatted correctly before altering your network settings.

Solution 1Recommended

Switch Networks and Update DNS Servers

Changing your network connection and configuring a reliable public DNS can resolve routing blockages preventing the ODT from accessing Microsoft servers.

Network restrictions or ISP DNS resolution failures are common causes of ODT configuration errors.

Connect to an alternate network

Switch your computer's internet connection to a different network, such as a mobile hotspot, to bypass local router or firewall restrictions.

Open Network Connections

Press the Windows key + R, type 'ncpa.cpl' into the Run dialog, and press Enter.

Access IPv4 Properties

Right-click your active network connection, select 'Properties', and then double-click on 'Internet Protocol Version 4 (TCP/IPv4)'.

Configure custom DNS

Select 'Use the following DNS server addresses'. Enter '4.2.2.1' for the Preferred DNS server and '4.2.2.2' for the Alternate DNS server.

Apply and retry

Click 'OK' to save the settings, then run your ODT configuration command again.

Solution 2

Enable TLS 1.2 in Internet Options

Microsoft requires the TLS 1.2 security protocol to securely download deployment files. Ensuring it is enabled can resolve download failures.

Solution 3

Seek Assistance in Microsoft Q&A

If standard network and security troubleshooting fails, the issue may require specialized deployment assistance from Microsoft engineers.

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Frequently Asked Questions

Why does the ODT fail during configuration after a successful download?

While the initial volume files may download, the configuration phase often requires secondary connections to Microsoft's servers for licensing verification and fetching specific language packs or updates. A network drop, blocked port, or missing TLS protocol can interrupt this secondary step.

Is an internet connection strictly required for ODT configuration?

It depends on your XML configuration. If you configured the ODT to install from a local source path, it shouldn't require the internet for downloading files, but it may still need connectivity for initial license validation unless configured for offline activation.

Why is changing the DNS to 4.2.2.1 recommended?

4.2.2.1 is a highly reliable public DNS server provided by Level3. Switching to it can resolve issues where your local Internet Service Provider's default DNS server fails to correctly route requests to Microsoft's Office Content Delivery Network (CDN).

Can I install Office 2019 ProPlus Volume without using the ODT?

No. For volume-licensed versions of Office 2019 ProPlus, Microsoft mandates the use of the Office Deployment Tool. Retail versions, however, can be installed directly from an executable file via your Microsoft account.

Installation & Activation