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Fix Organization Chart Add-In Removed from Microsoft 365
Question details
Users are unable to complete their work because a recent Microsoft 365 update removed the Organization Chart Add-in, and they are seeking workarounds and a timeline for a fix.
- Product
- Microsoft 365 Office
- Device & OS
- not provided
- Scenario
- Attempting to create or edit organization charts using the legacy add-in within Microsoft Office applications.
- Observed behavior
- The Organization Chart Add-in is completely missing from Office applications after an update, preventing users from accessing or editing their organizational charts.
Verify your current Microsoft 365 update channel to confirm if the recent release caused the add-in removal, and ensure you have contact with your organization's IT admin for support requests.
Monitor Official Updates and Request Admin Support
Since Microsoft has not provided a confirmed resolution timeline, tracking official channels and submitting an admin support ticket is the best course of action.
Microsoft Customer Service and Support is currently exploring workarounds for customers affected by the removal of the Organization Chart Add-in, but there is no confirmed timeline for a fix. Individual users cannot resolve this directly and must rely on their IT administrators.
Regularly monitor the Microsoft 365 Current Channel release notes page for any official workarounds or updates regarding the Organization Chart Add-in.
If you are a standard user, report the missing add-in issue to your organization's IT department or Microsoft 365 administrator.
If you are a Microsoft 365 administrator, log into the Microsoft 365 admin center, navigate to the Help & Support section, and open a new support request to ask Microsoft for potential workarounds.
Use Built-in SmartArt Graphics as a Workaround
While the specific legacy add-in is missing, you can still use the native SmartArt feature in Word, Excel, and PowerPoint to build professional organization charts.
Create Organization Charts Seamlessly with WPS Office
If missing features and unexpected updates in Microsoft 365 are disrupting your workflow, WPS Office offers a stable, free, and highly compatible alternative. You can easily create and edit professional organization charts using its robust built-in SmartArt features without worrying about sudden add-in removals.
- 1. Download and Install WPS Office: Visit the official WPS Office website to download and install the free suite on your device.
- 2. Open Your Office Files: Launch WPS Writer or Presentation and easily open your existing Microsoft Office files without losing formatting.
- 3. Insert SmartArt for Org Charts: Navigate to the Insert tab, click SmartArt, and choose a Hierarchy layout to instantly build your organization chart.
Frequently Asked Questions
Why was the Organization Chart Add-in removed from Microsoft 365?
Microsoft regularly updates its software to improve security and performance. During these updates, older or legacy add-ins are sometimes deprecated or temporarily removed. Currently, Microsoft has not provided a specific reason for this removal.
When will Microsoft fix the missing Organization Chart Add-in?
There is currently no confirmed timeline for a resolution. Microsoft Support is exploring workarounds, and users are advised to monitor the Microsoft 365 Current Channel release notes for the latest updates.
Can I still edit existing organization charts if the add-in is missing?
If your charts were created using the legacy Organization Chart Add-in, you might lose the ability to edit their structure until a fix is provided. However, if the charts were created using the native SmartArt tool, you can continue editing them normally in Microsoft Office or WPS Office.
