Fix Update Facility Information in OneDrive on Windows

When Office stops working as expected, start with the shortest official checks before you reinstall anything.

Problem Description: Update Facility Information

Update Facility Information is the issue affecting OneDrive. The problem affects Update & Upgrade Problems and requires a focused, scenario-specific resolution.

Quick Answer for Office Won't Complete Task

Update & Upgrade Problems can result from an account or entitlement mismatch, an unsupported system, conflicting Office components, or damaged setup files. Verify ownership and compatibility before repairing or reinstalling OneDrive.

Likely Causes Behind Common Update Triggers

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger update & upgrade problems.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Repairing Office Startup Issues

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. Update an existing user’s name, username, or email address by opening the user and using Manage username and email or the contact information options.

2. Remove a former employee - Overview - Microsoft 365 admin | Microsoft Learn.

3. Update the payment method (card details, billing address, etc.).

4. Go to the admin center and sign in with an admin account.

5. Update admin contact phone number and email address.

6. Go to the Microsoft 365 admin center and sign in.

Alternative Solutions for Broader Update Workarounds

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Run Quick Repair, then Online Repair from Programs and Features if the app still fails.

4. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: Using WPS While Office Is Unavailable

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Avoiding Repeat Update

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Buy Office from official channels and record the redemption account.

FAQs About Update Troubleshooting FAQ

Can WPS Office fix this update & upgrade problems issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Office before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.