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How to Deactivate Adobe Acrobat on Volume License Computers
Question details
The user needs instructions on how to deactivate Adobe Acrobat on old or replaced computers to transfer the volume license to new computers.
- Product
- Adobe Acrobat
- Device & OS
- not provided
- Scenario
- Replacing older computers with new ones in a volume license environment and needing to transfer the PDF software licenses.
- Observed behavior
- The user is seeking the correct procedure to release the software license from the current machine to ensure successful activation on the replacement machine.
Ensure that the old computer is connected to the internet before attempting to deactivate the software, as it needs to communicate with the activation servers to successfully release the license.
Deactivate Acrobat via the Help Menu
Use the built-in deactivation option within the Adobe Acrobat application interface to release your volume license.
The most straightforward method to release your license on a computer you are replacing is by using the in-app Help menu. The exact terminology might slightly vary depending on the version of Acrobat you are running.
Launch the Adobe Acrobat application on the old computer that you wish to deactivate.
Click on the 'Help' option located in the top menu bar.
Look for the 'Deactivate' or 'Sign Out' option in the drop-down menu and click it. Follow the on-screen prompts to confirm the deactivation.
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Frequently Asked Questions
What if the old computer is broken and I cannot open Acrobat to deactivate it?
If the old machine is completely inaccessible or formatted, you cannot deactivate it locally. You will need to contact your volume license administrator or Adobe Customer Support to have the license deactivated remotely.
Does uninstalling the software automatically deactivate the license?
No. Uninstalling Acrobat removes the application files from your computer but does not release the license from the activation servers. You must manually deactivate it via the Help menu before uninstalling.
Can I use the same volume license key on the new computer after deactivation?
Yes, once the license has been successfully deactivated on the old device, it is returned to your volume license pool, and you can use the same key or installer to activate Acrobat on the new computer.
