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How to Fix SharePoint Disconnections and Microsoft 365 Installation Problems
Question details
The user is unable to install Microsoft 365, and SharePoint folders used by Power Automate are disconnected or unavailable.
- Product
- Microsoft 365, SharePoint, Power Automate
- Device & OS
- not provided
- Scenario
- Attempting to install Microsoft 365 applications and run Power Automate flows that depend on SharePoint folder access.
- Observed behavior
- Microsoft 365 installation fails, and SharePoint folders appear disconnected, likely due to account permission limitations or missing licenses.
Ensure you have the login credentials for the Microsoft account associated with your Power Automate flows, and identify who manages your organization's IT admin portal.
Verify Microsoft 365 Subscriptions and Licenses
Check your Microsoft account portal to confirm you have the active licenses required for SharePoint Online and Microsoft 365 desktop apps.
Power Automate connections and Microsoft 365 desktop installations rely on active subscription assignments. If your license was revoked, expired, or downgraded, you will lose access to desktop apps and SharePoint integrations.
Go to the Microsoft 365 account portal (myaccount.microsoft.com) and sign in using the exact account tied to your Power Automate workflows.
Click on 'Subscriptions' or 'View subscriptions' from the left-hand menu to see all services assigned to your account.
Review the list of active services. You must see 'SharePoint Online' (for folder access) and 'The latest desktop version of Office' or 'Microsoft 365 Apps' (for installation rights).
If these licenses are missing, contact your organization's Microsoft 365 administrator and request that the appropriate permissions and licenses be assigned to your account.
Use WPS Office as a Lightweight Alternative
If you are facing Microsoft 365 installation failures or lack the necessary subscription licenses, consider switching to WPS Office. It is a completely free, lightweight, and highly compatible alternative that lets you view, edit, and manage your documents without complex subscription barriers.
- 1. Download the Installer: Visit the official WPS website and download the free installation package for your operating system.
- 2. Install WPS Office: Run the lightweight installer. The process takes only a few minutes and does not require complex account provisioning.
- 3. Open Your Documents: Launch WPS Office and open your existing Word, Excel, or PowerPoint files directly with full format compatibility.
Frequently Asked Questions
Why did my SharePoint folders suddenly disconnect in Power Automate?
SharePoint folders typically disconnect if your account password has recently changed, your Microsoft 365 license has expired, or an administrator has modified your folder access permissions.
Can I install Microsoft 365 desktop apps with an online-only license?
No. Online-only licenses, such as Microsoft 365 Business Basic or Office 365 E1, do not grant you the right to install desktop applications. You must upgrade to a license that includes Microsoft 365 Apps.
How do I find out who my Microsoft 365 administrator is?
Your administrator is usually your company's IT support department, the individual who provided your work email address, or the business owner if you are in a small organization.
