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How to Reinstall Office That Came With Your Laptop
Question details
The user needs to reinstall the Microsoft Office applications that came pre-installed on their laptop without paying again, as they were lost after a device repair.
- Product
- Microsoft Office
- Device & OS
- not provided
- Scenario
- Restoring pre-installed software after a system reset, hard drive replacement, or computer repair.
- Observed behavior
- Office applications like Word, Excel, and PowerPoint are missing from the laptop and need to be reinstalled using the original included license.
Gather any purchase receipts, original device documentation, and the login details for the Microsoft account you used when you first set up the laptop.
Reinstall Office from Your Microsoft Account
Most modern laptops link the pre-installed Office license directly to your Microsoft account during the initial Windows setup.
If your laptop came with a perpetual license (like Office 2019 or Office 2021) or a prepaid Microsoft 365 subscription, the license is typically registered to your Microsoft account rather than relying on a physical product key.
Go to account.microsoft.com and sign in with the Microsoft account you used when you first activated the laptop.
Click on 'Services & subscriptions' from the top navigation menu.
Scroll through your linked products to find the version of Office that came with your PC.
Click the 'Install' button next to your Office product and follow the on-screen prompts to download and run the setup file.
Contact the Computer Manufacturer for OEM Bundles
If your Office license was a special OEM bundle that isn't linked to your Microsoft account, the laptop manufacturer can help you restore it.
Verify the Original License Type
Determine if the pre-installed Office was only a temporary trial or a 1-year subscription that has since expired.
Try WPS Office as a Free and Powerful Alternative
If your pre-installed Microsoft Office was only a trial, your subscription has expired, or you simply cannot recover the original license, WPS Office is an excellent solution. It is a highly compatible, free, and lightweight alternative that lets you view, edit, and create documents without needing to purchase a new license.
- 1. Download the Installer: Visit the official WPS website and click 'Download WPS Office Free'.
- 2. Install on Your Laptop: Run the downloaded setup file and follow the quick installation instructions.
- 3. Open Your Files: Launch WPS Office and instantly open your existing Microsoft Office documents without formatting issues.
Frequently Asked Questions
Why did Microsoft Office disappear after my laptop was repaired?
During a laptop repair, the hard drive is often replaced or the operating system is reset to factory settings. This process wipes all installed applications, including pre-installed software like Microsoft Office, requiring you to redownload them.
Do I need a product key to reinstall Office on my laptop?
Usually, modern pre-installed Office versions use a digital license linked to your Microsoft account rather than a physical product key. You can reinstall and activate it simply by signing into your Microsoft account on the official Microsoft website.
What if my pre-installed Office was Office 2010 Starter?
Office 2010 Starter is a discontinued, ad-supported version that is no longer supported or available for download from Microsoft. You will need to upgrade to a newer version of Office or switch to a free alternative like WPS Office.
How do I know if my bundled Microsoft 365 subscription expired?
You can check your subscription status by logging into account.microsoft.com and navigating to the 'Services & subscriptions' page. If the prepaid year that came with your laptop has elapsed, it will show as expired, and you will need to renew it to restore access.
