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How to Reinstall Visio 2019 Professional After Resetting Windows 11
Question details
The user needs to reinstall Microsoft Visio 2019 Professional after performing a system reset on Windows 11 and wants to know how to resolve the TOKEN_NOT_FOUND error.
- Product
- Microsoft Visio 2019 Professional
- Device & OS
- Windows 11
- Scenario
- Reinstalling previously purchased software without entering the product key again after a complete operating system reset.
- Observed behavior
- The user cannot activate the software and receives a TOKEN_NOT_FOUND error, indicating the system cannot verify the associated product license.
Ensure you have the login credentials for the exact Microsoft account you used when you originally purchased or redeemed your Visio 2019 Professional product key.
Reinstall Visio from Your Microsoft Account
Since your product key is already redeemed and linked to your Microsoft account, you can reinstall the software directly from your account's subscription dashboard.
You do not need to re-enter your 25-character product key. Microsoft stores your digital license in the account used during the initial setup.
Open your web browser and navigate to account.microsoft.com. Log in using the Microsoft account associated with your Visio purchase.
Click on 'Services & subscriptions' from the top navigation menu to view all digital products linked to your account.
Locate 'Visio 2019 Professional' in the list of your purchased products. Click the 'Install' button next to it and follow the on-screen prompts to download and run the setup file.
Troubleshoot the TOKEN_NOT_FOUND Error
If you receive a TOKEN_NOT_FOUND error during installation or activation, it typically means the installer cannot locate a valid license on the currently signed-in account.
Simplify Your Workflow with WPS Office
While resolving complex licensing issues with Microsoft products, consider using WPS Office for your everyday productivity. It provides a lightweight, hassle-free environment to manage all your documents without dealing with recurring activation errors.
- 1. Download the Installer: Visit the official WPS Office website and click the free download button for Windows.
- 2. Install the Suite: Run the downloaded setup file and follow the quick installation wizard.
- 3. Start Creating: Open WPS Office to instantly view, edit, and create documents, spreadsheets, and presentations.
Frequently Asked Questions
Do I need my original product key to reinstall Visio 2019?
No, once you redeem your Visio 2019 product key for the first time, the license is permanently linked to your Microsoft account. You only need to sign in to your account at account.microsoft.com to reinstall the software.
Why isn't Visio showing up in my Services and Subscriptions page?
If Visio is missing from your dashboard, you are likely signed in with a different Microsoft account than the one used to originally redeem the product key. Double-check your alternate email addresses and log in with the correct credentials.
Will resetting Windows 11 permanently delete my Visio application?
A factory reset on Windows 11 removes all installed applications, including Microsoft Visio. However, your digital ownership is safe in the cloud. You simply need to download and reinstall the application from your Microsoft account after the reset is complete.
