Easily Resolve Unable Approve Sign Requests in Office

When Office stops working as expected, start with the shortest official checks before you reinstall anything.

Problem Description: Unable Approve Sign Requests

Dear Team, I had previously configured my access to file shared by SAP team in SharePoint, with the Microsoft Authenticator app by scanning the QR code provided. After uninstalling the Authenticator app, the account entry was deleted from the app. Now, when I try to access the file shared by SAP team, I receive the prompt “Approve sign in request with number”. However, since the account is no longer present in my Authenticator app, I do not receive any notification or option to enter the number. I requested SAP support team to reset the multi factor authentication (MFA) configuration linked to my email ID **[Moderator note: personal information removed]** [**[Moderator note: personal information removed]**@sap.onmicrosoft.com] so that I can rescan the QR code and regain access to the file, but they conveyed to check with Microsoft support team. So kindly help me in resolving the issue. Steps Already Taken: •    Reinstalled Microsoft Authenticator app. •    Verified that no SAP account entry is available in the app. •    Attempted to log in again but still blocked at the “Approve sign in request” step. Expected Outcome: Reset of the MFA configuration so I can re-register my device with Microsoft Authenticator and successfully approve sign in requests. Thanks & Regards,

Quick Answer for MFA Quick Fix

The issue is caused by a broken or stale MFA registration for your guest account in the SAP tenant.

Likely Causes Behind Office Failure Patterns

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger mfa & verification issues.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Restoring Office After Errors

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. After uninstalling the Authenticator app, the device registration was removed locally, but the SAP tenant still considers MFA configured.

2. To resolve, the SAP tenant administrator or IT support team must reset the MFA methods for your account.

Alternative Solutions for Fallback Options for MFA

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: Editing Files in WPS During MFA

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Smooth Office Device Transfers

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Register more than one MFA method and keep recovery contacts current.

FAQs About MFA Help Topics

Can WPS Office fix this mfa & verification issues issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Office before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.