MFA & Verification Issues

Fix Alias Verification Email Not Being Received

Chanuka Geekiyanage Oct 16, 2026 868 views

Question details

The user is unable to verify a new email alias because the system's verification message is not being delivered to the specified email address.

How to Fix Alias Verification Email Not Being Received

Product: Account Services
Device & OS: not provided
Scenario: Attempting to add or verify an email address (such as a Gmail account) as an alias by clicking the verify and send button.
Observed behavior: The verification email fails to arrive in the user's inbox, preventing the completion of the alias verification process.

Before you start

Ensure you have a stable internet connection and allow up to five minutes for the email to arrive, as automated security messages can sometimes experience slight network delays.

Solution 1Recommended

Troubleshoot Missing Verification Emails

Follow these standard troubleshooting steps to locate the missing verification message or successfully trigger a new one.

Often, automated verification emails are blocked by aggressive spam filters, or browser cache issues prevent the request from being sent properly. Completing these steps resolves the majority of delivery failures.

Check Spam and Junk Folders

Log into your email client and carefully check your Spam, Junk, Promotions, and any Custom Filtered folders to see if the verification message was redirected there.

Verify Email Address Accuracy

Return to your account settings and double-check that the email address you entered for the alias has no typos or missing characters.

Request Using a Different Browser

Clear your current browser's cache, or switch to a completely different web browser or device, then log in and click 'Verify and Send Email' again.

Whitelist the Sender

If you are using a corporate or educational email address, check with your IT administrator to ensure automated verification emails from external services are not being blocked at the server level.

Troubleshoot Missing Verification Emails

Email Delay Notice: Some email providers process automated messages slowly. If you have requested multiple verification emails, always use the verification code from the most recent email received.

Securely Manage Your Account with WPS Office

WPS Office provides a highly secure, unified account management system that makes it easy to add aliases, manage multi-factor authentication, and synchronize your files safely across all your devices.

1. Sign In to Your WPS Account: Open the WPS Office application and click on your profile icon in the top right corner to access your account dashboard.
2. Navigate to Account Settings: Select 'Account Settings' from the dropdown menu to view your security options and linked email addresses.
3. Add and Verify Your Alias: Click 'Add Email Alias', type in your preferred email address, and hit 'Verify' to instantly receive your authentication code.

Easily link and verify multiple email aliases for a secure login experienceRobust cloud sync ensures your files are available anywhere, anytimeFully compatible with Microsoft Office file formats like .docx, .xlsx, and .pptxLightweight architecture guarantees fast performance on any device

microsoft office alternative - wps office

Frequently Asked Questions

How long does it take to receive an account verification email?

Verification emails usually arrive within a few seconds. However, depending on network traffic and your email provider's filtering speeds, it may occasionally take up to 5-10 minutes.

Why does my email provider block verification codes?

Many email providers employ strict anti-spam filters to protect users from automated bots. These filters can sometimes mistake legitimate verification codes for spam, especially if they are sent frequently in a short time frame.

Can I use a mobile phone number to verify my account instead of an email?

Yes, depending on your region and account setup, you can often bind a valid mobile phone number to your profile to receive SMS verification codes in place of email authentication.

Login & Account Issues