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Fix: Expired Entra ID Passwords Not Prompting for Change
Question details
Users with expired Microsoft Entra ID passwords are not receiving the required prompt to update their passwords upon sign-in.
- Product
- Microsoft Entra ID
- Device & OS
- not provided
- Scenario
- Users are attempting to sign in using Apple Internet Accounts via Mobile Apps and Desktop Clients.
- Observed behavior
- The sign-in process bypasses the password change prompt entirely, allowing the user to authenticate or fail silently despite the password being marked as expired in the system.
Ensure you have Global Administrator or Authentication Administrator privileges in your Microsoft Entra ID tenant to access sign-in logs and review conditional access policies.
Investigate Authentication Flows and Client Application Policies
Analyze sign-in logs to determine if the specific authentication protocol or client app is bypassing the interactive password change prompt.
The behavior where an expired password does not trigger a change prompt usually depends on the authentication flow, the client application, and the authentication protocol being used. Legacy protocols or certain mobile integrations, such as Apple Internet Accounts, may not support the interactive prompts required to force a password reset.
Log in to the Microsoft Entra admin center, navigate to 'Identity', and select 'Monitoring & health' followed by 'Sign-in logs'.
Apply a filter using the affected user's principal name (UPN) and look for recent sign-in events specifically listing 'Apple Internet Accounts' or mobile desktop clients.
Click on the specific sign-in event and check the 'Authentication Details' tab to identify the exact protocol and whether the authentication was non-interactive.
Gather your sign-in logs, policy settings, client details, and timestamps, then post this information in the Microsoft Q&A Entra ID forum for specialized investigation.
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Frequently Asked Questions
Why do some client apps ignore password expiration prompts?
Certain client applications, especially those utilizing legacy authentication protocols or specific mobile OS integrations like Apple Internet Accounts, may perform non-interactive logins that do not support rendering the web-based prompts required for a password change.
How can an administrator force a password change for a specific Entra ID user?
An administrator can go to the Microsoft Entra admin center, select 'Users', click on the specific user, and select 'Reset password'. Ensure the 'Require this user to change their password when they first sign in' option is checked.
Where can I find detailed logs for failed password change prompts?
Detailed authentication events can be viewed by navigating to the Microsoft Entra admin center under Identity > Monitoring & health > Sign-in logs. From there, you can filter by the user's username or the application ID to view step-by-step authentication logs.
