How to Fix Incorrect Birthdate and Child Account Loop

To fix incorrect birthdate and child account loop, first identify the correct account, file, device, or service context. The steps below isolate the cause and apply a result you can verify.

Confirm the Account, Product, and Expected Result

Start by confirming whether the symptom affects one file, one device, one account, or the service itself. That distinction determines whether the next action belongs in the desktop app, the web portal, or an administrator console.

Quick Supported Workflow

First, click on "Edit this child's personal info." And it will let you update the date of birth for this child user. Next, ask the adult/organizer of the Family group to adjust restrictions, and verify the final state before changing any backup or secondary account.

Why This Can Happen

• The wrong personal, work, school, billing, or administrator account is selected
• A license, permission, connection, file rule, or local setting does not match the requested action
• Cached credentials or an incomplete synchronization or activation state hides the current server status
• The Microsoft service or application requires a more specific control than a generic restart

How to Fix Incorrect Birthdate and Child Account Loop

1. Click on "Edit this child's personal info." And it will let you update the date of birth for this child user
2. Ask the adult/organizer of the Family group to adjust restrictions
3. Select the child account
4. Select Edit this child's personal info and follow the instructions to correct the birth date, if the UI allows it for that scenario
5. Choose I'm a parent or guardian
6. Sign in with an adult Microsoft account (or create a new adult account, with age ≥18 or ≥19 in Canada)

After the final step, reopen the affected app, portal, file, or account page and confirm the exact status or behavior described in the title.

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WPS Office cannot directly change Microsoft-side account, billing, subscription, activation, tenant, OneDrive service, or SharePoint permission state. Those changes must be completed in the appropriate Microsoft portal.

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Test advanced macros, add-ins, external connections, sensitivity controls, and Microsoft-only cloud integrations on a copy before moving a critical workflow.

Practical Checks That Prevent a Repeat

• Record which account, app, and file owns the workflow
• Keep a verified backup before removing access, changing ownership, or replacing a local file
• Apply high-impact changes to one test item or user before expanding the scope
• Save confirmation numbers, dates, and screenshots of the final settings when they affect billing, security, or permissions

Frequently Asked Questions

Which account, file, or app should I use when I click on "Edit this child's personal info." And it will let you update?

Click on "Edit this child's personal info." And it will let you update the date of birth for this child user. Use the account that owns the file, subscription, tenant, or setting. Personal and work accounts can expose different controls.

What result should appear when I ask the adult/organizer of the Family group to adjust restrictions?

A small test confirms the correct account, permissions, and destination before the action affects a larger set of files or users. Confirm the account type, product version, ownership, and permissions before assuming the control is unavailable.

What should I preserve before I select the child account?

Keep the original file, confirmation messages, relevant account details, and any existing case or transaction number needed to reverse or verify the action. Keep the relevant backup or confirmation until you have checked the result.

Where should I verify the final result after I fix incorrect birthdate and child account loop?

Sign in with an adult Microsoft account (or create a new adult account, with age ≥18 or ≥19 in Canada). Reopen the affected app or portal and confirm that the expected status persists.