Sign-in & Login Problems

Fix Login.live.com Sign-In Error for Google Takeout to OneDrive

Amos Gikunda Sep 28, 2026 868 views

Question details

The user is unable to authenticate at login.live.com when attempting to transfer data from Google Takeout to Microsoft OneDrive.

How to Fix Login.live.com Sign-In Issues for Google Takeout to OneDrive

Product: Microsoft 365 OneDrive
Device & OS: not provided
Scenario: Transferring exported data from Google Takeout directly to Microsoft OneDrive using a Microsoft 365 account.
Observed behavior: The Microsoft account successfully logs in at portal.office.com but fails authentication when Google Takeout redirects to login.live.com, often happening with reseller-managed accounts like GoDaddy.

Before you start

Ensure you are using the correct login credentials for your Microsoft 365 account and verify that your OneDrive service is fully provisioned by signing into the Office web portal first.

Solution 1Recommended

Verify OneDrive Provisioning and Direct Sign-In

Establish an active Microsoft 365 session directly in your browser before attempting the Google Takeout transfer to bypass authentication redirects.

Google Takeout sometimes redirects users to login.live.com, which is primarily designed for personal Microsoft accounts. Work or school accounts, especially those federated through third parties, may fail to authenticate there unless an active session is already recognized.

Sign in to Microsoft 365

Open a new browser tab and navigate to portal.office.com. Enter your Microsoft 365 email and password to log in.

Access OneDrive

Click the App Launcher (waffle icon) in the top left corner and select 'OneDrive'. Ensure your OneDrive files load completely, confirming the account is provisioned.

Retry Google Takeout

In the same browser window, return to the Google Takeout page and attempt the 'Add to OneDrive' transfer again while your Microsoft session remains active.

Verify OneDrive Provisioning and Direct Sign-In

Session Authenticated: By signing in first, the browser uses your existing authentication tokens, often preventing the incorrect redirect to login.live.com.

Solution 2

Contact Your Subscription Reseller (GoDaddy)

If your Microsoft 365 subscription is managed by a reseller, you must resolve federated login issues directly through their support.

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Frequently Asked Questions

Why does my Microsoft 365 account work on portal.office.com but fail on login.live.com?

Login.live.com is primarily the authentication server for personal Microsoft accounts (like Outlook.com or Xbox). Work or school accounts (Microsoft 365), especially those managed by resellers like GoDaddy, use different enterprise authentication servers and may not be recognized by login.live.com.

Can DNS settings cause sign-in failures at login.live.com?

No. While DNS records control domain-level services such as email routing (MX records), they do not normally dictate whether a Microsoft account can successfully authenticate against Microsoft's login servers.

How do I get Microsoft support if my subscription was purchased through GoDaddy?

Microsoft delegates technical support to the reseller for subscriptions purchased through them. You will not be able to get direct support from Microsoft; instead, you must contact GoDaddy customer support or your organization's IT administrator.

Login & Account Issues