Fix Lost All Authenticator App in Office on Windows

This guide walks you through mfa & verification issues using Microsoft-supported steps first, with WPS only where it genuinely helps.

Problem Description: Lost All Authenticator App

I recently got a new phone and when transferring my apps and data from my old phone I lost all my Authenticator apps permissions and back up. I tried to restore it on my old phone, but as my phone was already wiped I was locked out there, too. I managed to log in with 2 of my 3 accounts but still no apps. I can't log in with my work account and my administrator also couldn't log me in. We are stuck in a continuous loop. I can't access any of my apps or accounts because everything wants 2FA. Help! How can I get hold of Microsoft Support? I can't see any way to contact a human. --- *Moved from: Microsoft Security | Microsoft Authenticator*

Quick Answer for MFA Quick Fix

Contact your organization’s IT administrator immediately to reset your multi-factor authentication settings, as they possess the necessary permissions to restore access when the authenticator app is lost.

Likely Causes Behind Office Failure Patterns

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger mfa & verification issues.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Installing Office on a New PC

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. Before doing so, attempt to log in using any previously configured alternative verification methods, such as SMS text messages or automated phone calls.

2. If alternative methods are unavailable or the administrator cannot resolve the issue, navigate to the official Azure community support portal or submit a detailed ticket through the Microsoft Azure feedback community to request direct assistance from a support representative.

3. Prepare your account credentials and identity verification documents beforehand to streamline the recovery process.

4. Follow all on-screen prompts and security verification steps provided during the support interaction to successfully restore your Microsoft Authenticator configuration and regain full account access.

Alternative Solutions for Fallback Options for MFA

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: Editing Files in WPS During MFA

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Smooth Office Device Transfers

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Register more than one MFA method and keep recovery contacts current.

FAQs About MFA Help Topics

Can WPS Office fix this mfa & verification issues issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Office before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.