Sign-in & Login Problems

Fix Microsoft 365 Android App Stuck on Checking for Accounts

Rana Garcia Oct 8, 2026 869 views

Question details

The Microsoft 365 app freezes on the account checking screen during login on a new Android device.

How to Fix Microsoft 365 Android App Stuck on Checking for Accounts

Product: Microsoft 365 App
Device & OS: Android
Scenario: Setting up a new Android phone (Samsung) and attempting to sign into the Microsoft 365 app after transferring data and settings from an old device.
Observed behavior: The main Microsoft 365 app remains indefinitely stuck on the 'Checking for accounts' loading screen, even though individual standalone apps like Word, Excel, and PowerPoint recognize the Microsoft 365 Family subscription.

Before you start

Ensure you have a stable internet connection and verify that you know your Microsoft account credentials, as you may need to sign in again after troubleshooting.

Solution 1Recommended

Uninstall and Reinstall the Microsoft 365 App

A fresh installation is the most effective way to clear corrupted account tokens that often transfer from old devices.

When you transfer apps and settings to a new phone, cached login data can sometimes become corrupted. Removing the app completely ensures a clean slate for the authentication process.

Uninstall the app

Open the Google Play Store on your Android phone, search for 'Microsoft 365', and tap 'Uninstall'.

Restart your device

Hold down the power button and select 'Restart' to clear out any lingering system background processes.

Reinstall and sign in

Open the Google Play Store again, download the Microsoft 365 app, launch it, and enter your account credentials to log in.

Uninstall and Reinstall the Microsoft 365 App

Verified Solution: Many users have reported that reinstalling the Microsoft 365 app entirely resolves the 'Checking for accounts' loop when other methods fail.

Solution 2

Clear Microsoft 365 App Cache and Data

Clearing local app data can resolve login loops caused by temporary file glitches without requiring a full reinstallation.

Solution 3

Add Account via Android Phone Settings

Adding the Microsoft account at the system level can force the app to recognize your subscription credentials.

Free Microsoft Office alternative

Try WPS Office for a Seamless Mobile Experience

If the Microsoft 365 app continues to freeze during sign-in, consider switching to WPS Office. It provides a lightweight, all-in-one mobile solution that allows you to easily view, edit, and create documents without frustrating login loops.

1. Download the App: Search for WPS Office in the Google Play Store and install the free application.
2. Grant Permissions: Open WPS Office and allow the necessary permissions to access your local files.
3. Start Editing Instantly: Tap on any existing document, spreadsheet, or presentation to begin working immediately without a forced sign-in.

Fully compatible with Microsoft Office formats including DOCX, XLSX, and PPTXLightweight architecture that avoids heavy account-checking processesAll-in-one app for handling Word, Excel, PowerPoint, and PDF filesFree basic editing features with a familiar and user-friendly interface

microsoft office alternative - wps office

Frequently Asked Questions

Why does the Microsoft 365 app get stuck on 'Checking for accounts' after switching phones?

When you use a data transfer tool to move apps to a new phone, the cached login tokens for Microsoft 365 often copy over but fail to authenticate on the new hardware. This causes the app to enter an endless verification loop.

Will clearing the Microsoft 365 app data delete my documents?

No. Clearing the app data and cache only removes temporary files, local application settings, and sign-in tokens. Your actual files are safely stored in your device's internal storage or backed up on OneDrive.

Can I still edit documents if the main Microsoft 365 app is not working?

Yes. In many cases, the standalone Microsoft apps such as Word, Excel, and PowerPoint will still function correctly and recognize your subscription even if the unified Microsoft 365 app is stuck on the login screen.

Login & Account Issues