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Fix Microsoft 365 Apps Asking for Password Every Session
Question details
Users need a way to stop Microsoft Office applications from repeatedly asking for sign-in credentials.
- Product
- Microsoft 365
- Device & OS
- Windows
- Scenario
- Launching Office applications in new remote sessions, particularly when configured with roaming profiles.
- Observed behavior
- Word, Excel, PowerPoint, and Outlook constantly prompt the user to input their password and sign in at the start of every new session.
Ensure you have your Microsoft 365 email and password ready, and save any open documents before closing your Office applications to avoid data loss during the repair process.
Repair Microsoft 365 via Control Panel
Running the built-in Office repair tool can fix corrupted application files or background services causing the continuous login prompts.
Microsoft includes a dedicated repair utility in Windows that scans and replaces broken program files. It is recommended to try the Quick Repair first, as it is faster and works offline.
Make sure all Microsoft Office apps, including Word, Excel, PowerPoint, and Outlook, are completely closed.
Press the Windows key, type 'Control Panel', and open it. Navigate to 'Programs' and then click on 'Programs and Features'.
Scroll down to find 'Microsoft 365' (or your specific Office version) in the list of installed applications. Right-click on it and select 'Change'.
Select 'Quick Repair' from the prompt window and click 'Repair'. Follow the on-screen instructions.
Once the repair finishes, restart your computer, open an Office application, and sign in. If the issue continues, repeat these steps but choose 'Online Repair' instead.
Clear Stored Credentials in Windows
Removing old or corrupted cached login details forces Microsoft 365 to request a fresh, secure authentication token.
Try WPS Office: A Free and Hassle-Free Alternative
If you are tired of dealing with constant subscription verifications, credential prompts, and roaming profile issues, consider switching to WPS Office. It provides a lightweight, highly compatible, and completely free alternative to Microsoft 365.
- 1. Download the Installer: Visit the official WPS website and click the download button for WPS Office Free.
- 2. Install WPS Office: Run the downloaded setup file and follow the quick installation instructions on your screen.
- 3. Start Creating: Launch WPS Office and immediately begin working on your documents, spreadsheets, and presentations without restrictive login barriers.
Frequently Asked Questions
Why does Microsoft 365 keep asking for my password?
This commonly happens due to corrupted cached credentials in Windows, conflicts with roaming profiles in remote sessions, or temporary glitches with the Microsoft Office background services.
Will repairing Microsoft 365 delete my files?
No. Running a Quick Repair or an Online Repair only fixes the application's program files and registry keys. Your personal documents, spreadsheets, and emails will remain completely unaffected.
What is the difference between Quick Repair and Online Repair?
Quick Repair attempts to fix software issues locally and quickly without needing an internet connection. Online Repair is a more comprehensive fix that completely uninstalls and redownloads the latest Office components, requiring internet access.
