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Fix Microsoft 365 Business Account Under Review After Purchase
Question details
The user is experiencing a delay in account activation after purchasing a Microsoft 365 Business subscription, with the account status showing as under review.
- Product
- Microsoft 365 Business
- Device & OS
- not provided
- Scenario
- Purchasing a new Microsoft 365 Business subscription and setting up a custom domain for company email.
- Observed behavior
- The account remains under review, no charge has been processed on the payment card, and there is no active subscription or email license available to assign to the custom domain.
Gather your Microsoft 365 admin credentials, the payment method used during registration, and your custom domain details before contacting support to expedite the verification process.
Open a Support Request in the Microsoft 365 Admin Center
The most effective way to resolve an account review hold is to directly contact Microsoft billing and subscription support through your admin portal.
Microsoft occasionally places new Business accounts under manual review for security and fraud prevention purposes. During this time, billing is paused, and licenses are temporarily unavailable. Official support is required to lift this restriction.
Go to the Microsoft 365 Admin Center website and log in using your newly created administrator credentials.
Navigate to the bottom right corner of the screen and click on the 'Help & support' button or the headset icon.
Type 'Account under review' in the search bar and press Enter to view automated diagnostic solutions.
If the automated solutions do not lift the hold, select 'Contact Support' at the bottom of the pane to open a formal ticket.
Fill out the support form with your custom domain, purchase details, and a brief description of the issue to initiate a manual review by an agent.
Experience Seamless Productivity with WPS Office
While waiting for your Microsoft 365 Business account to be verified, you do not have to pause your work. WPS Office is a highly compatible, free, and lightweight alternative that allows you to create, edit, and share documents effortlessly without complex subscription reviews.
Frequently Asked Questions
Why is my new Microsoft 365 Business account under review?
Microsoft automatically flags certain new purchases for manual review to prevent fraud and ensure billing security. This often happens if there is a mismatch in billing information or if the purchase is flagged by their payment gateway.
Will my credit card be charged while my account is under review?
No. As long as the account remains under review and the subscription is not active, your payment card will not be charged. The transaction only completes once the review is cleared and the licenses are provisioned.
Can I use my custom domain email while the review is pending?
Unfortunately, no. Because the licenses have not been officially assigned to your account yet, you cannot create or manage active email addresses associated with your custom domain until the subscription is fully activated.
How long does the Microsoft 365 manual review process take?
The review usually takes up to 24 hours, but it can sometimes extend to 48 hours. Opening a support ticket through the Admin Center can help speed up the verification process by bringing it to an agent's immediate attention.
