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Fix Microsoft Authenticator Not Showing Verification Codes
Question details
The user is unable to see verification codes in Microsoft Authenticator for multifactor authentication (MFA) after reinstalling the app and signing in.
- Product
- Microsoft Authenticator
- Device & OS
- not provided
- Scenario
- Reinstalling the Microsoft Authenticator app and attempting to sign in to an account.
- Observed behavior
- Selecting the account does not display the expected verification code for MFA.
Ensure you have access to alternative verification methods (like SMS or email) or the contact details for your IT administrator before attempting to reset your authentication settings.
Use an Alternative Verification Method
Log in using a backup authentication method if your app isn't showing codes.
Navigate to the Microsoft 365 or account sign-in page and enter your username and password.
When prompted for the Authenticator code, click on 'Sign in another way' or 'I can't use my Microsoft Authenticator app right now'.
Select an alternative method, such as a text message (SMS) code or an alternate email address, to complete the sign-in process.
Request an MFA Reset from Your IT Administrator
If you are using a work or school account, your admin needs to clear your old app registration.
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While troubleshooting Microsoft account access, you can continue working on your important documents with WPS Office. It's a free, lightweight, and highly compatible alternative to Microsoft Office that lets you view, edit, and create files without complex authentication hurdles.
- 1. Download and Install: Get WPS Office for free from the official website and install it on your device.
- 2. Open Your Files: Launch WPS Office and directly open your existing Microsoft Office documents without needing a Microsoft account sign-in.
- 3. Edit and Save: Edit your documents with familiar tools and save them in standard formats.
Frequently Asked Questions
Why is Microsoft Authenticator not showing my verification codes after reinstalling?
When you uninstall and reinstall the app, the security tokens linking your app to your account are deleted. Your Microsoft account is still trying to send requests to the old installation.
Can I recover my Authenticator accounts if I didn't back them up?
No, if you didn't enable cloud backup in Microsoft Authenticator before reinstalling or switching phones, you will need to re-register each account manually or ask your IT admin to reset your MFA.
How do I turn on cloud backup in Microsoft Authenticator?
Open the app, go to Settings, and toggle on 'Cloud Backup' (for iOS) or 'Cloud backup' (for Android) using a personal Microsoft account to ensure seamless recovery in the future.
Where can I get more help with Microsoft Authenticator?
If standard resets do not work, you can visit the Microsoft Q&A forum dedicated to Microsoft Authenticator for community and specialized support.
