MFA & Verification Issues

Fix Microsoft Authenticator Notifications Not Showing When Changing Password

Chanuka Geekiyanage Sep 29, 2026 870 views

Question details

The user is not receiving approval notifications from the Microsoft Authenticator app when attempting to change their account password.

Fix Microsoft Authenticator Notifications Not Showing When Changing Password

Product: Microsoft Authenticator
Device & OS: not provided
Scenario: Changing an account password that requires Multi-Factor Authentication (MFA) approval.
Observed behavior: The push notification does not appear on the device, preventing the user from approving the login or password change request.

Before you start

Ensure your mobile device has an active internet connection and that 'Do Not Disturb' mode is disabled, as these settings can block incoming push notifications.

Solution 1Recommended

Use a Manual Verification Code

Bypass the push notification issue by entering the time-based verification code generated directly within the Authenticator app.

If push notifications are delayed or blocked by network restrictions, the Authenticator app still continuously generates secure 6-digit codes offline that can be used for verification.

Select alternative verification

On the password change screen, click on 'Sign in another way' or 'I can't use my Microsoft Authenticator app right now'.

Choose verification code

Select the option to 'Use a verification code' from the list of available authentication methods.

Retrieve the code

Open the Microsoft Authenticator app on your mobile device, tap on your specific account, and note the 6-digit code displayed.

Enter the code

Type the 6-digit code into the password change prompt before the timer expires to complete your verification.

Important Warning: Do not delete or remove your account from the Authenticator app unless you have already set up a secondary sign-in method, or you may lose access completely.

Solution 2

Reset MFA for Work or School Accounts

If your account is managed by an organization and the Authenticator link is broken, your IT administrator must reset your MFA settings.

Solution 3

Enable Notifications and Update App

Check your device's system settings to ensure the app has permission to display alerts and is running the latest software version.

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Frequently Asked Questions

Can I approve a login if my phone has no internet connection?

Yes. Even without internet or cellular service, the Microsoft Authenticator app continuously generates 6-digit verification codes. Choose the 'Use a verification code' option on the login screen and type in the code shown in your app.

Why did my Authenticator app stop working after getting a new phone?

Authenticator accounts do not transfer automatically for security reasons. You must set up your accounts again using backup codes, or have your organization's IT administrator reset your MFA settings so you can scan a new QR code.

What happens if I accidentally delete the Microsoft Authenticator app?

If you delete the app without setting up a backup method (like SMS or an alternate email), you will lose access to your account. You will need to use account recovery options or contact your IT administrator to regain access.

Login & Account Issues