License & Subscription Issues

Fix Microsoft Storage Plan Purchase Blank Screen Issue

Bushra Parveen Oct 1, 2026 868 views

Question details

The user encounters a blank screen after clicking 'Buy Now' while trying to purchase a Microsoft storage plan.

How to Fix Microsoft Storage Plan Purchase Blank Screen

Product: Microsoft Storage / Microsoft 365
Device & OS: not provided
Scenario: Attempting to purchase or upgrade a personal Microsoft cloud storage subscription.
Observed behavior: The checkout page fails to load, displaying a completely blank screen and preventing the transaction from completing.

Before you start

Verify that you are currently logged into the correct personal Microsoft account and have a stable internet connection before attempting the checkout process again.

Solution 1Recommended

Use a Private Browser Window or Alternative Browser

Using an incognito or private browsing window bypasses corrupted cache and cookies that may be causing the Microsoft Store page to freeze.

Browsers often store temporary data that can conflict with secure payment gateways. Opening a private window forces the browser to load the billing scripts freshly.

Open a private window

Click the menu icon (three dots or lines) in your browser's top-right corner and select 'New Incognito Window' or 'New Private Window'.

Navigate to the purchase page

Go to the Microsoft storage upgrade page and log in with your personal Microsoft account credentials.

Attempt the purchase

Click the 'Buy Now' button to see if the checkout screen loads properly.

Use a Private Browser Window or Alternative Browser

Network Troubleshooting: If the private window still shows a blank screen, try switching to a different Wi-Fi network or use a mobile hotspot to rule out network restrictions.

Solution 2

Disable Browser Extensions and Ad-blockers

Third-party privacy extensions or ad-blockers can mistakenly block the scripts required to render the Microsoft billing page.

Solution 3

Contact Microsoft Consumer Billing Support

If local browser fixes fail, there may be an account-level block or server-side issue that requires Microsoft support to resolve manually.

Free Microsoft Office alternative

Work Uninterrupted with WPS Office

If Microsoft subscription issues are slowing you down, switch to WPS Office. It is a powerful, free, and lightweight alternative that requires no complex billing setups and offers full compatibility with all Microsoft document formats.

1. Download the software: Visit the official WPS website and download the free installer for your specific operating system.
2. Install WPS Office: Run the downloaded file and follow the on-screen instructions to install the suite in seconds.
3. Open existing files: Double-click your Microsoft Office documents to open them natively in WPS Office and continue your work without missing a beat.

Completely free and lightweight office suiteFully compatible with Microsoft Word, Excel, and PowerPoint formatsBuilt-in cloud storage independent of Microsoft plansFamiliar user interface for a zero-learning-curve transition

microsoft office alternative - wps office

Frequently Asked Questions

Why does the Microsoft Store checkout screen turn blank?

A blank screen is usually caused by corrupted browser cache, outdated cookies, strict ad-blocker extensions that prevent secure payment scripts from loading, or temporary Microsoft server outages.

Can using the wrong Microsoft account prevent me from buying storage?

Yes. If you are signed into a Microsoft 365 Business or Enterprise account instead of a personal account, consumer storage plan upgrades may fail to load correctly and display a blank screen.

Does WPS Office require a Microsoft storage plan to save my files?

No. WPS Office functions independently and allows you to save files locally directly to your hard drive, or securely sync them using WPS Cloud without needing a Microsoft subscription.

Login & Account Issues