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Fix Microsoft Store Country Selection for HEVC Video Extensions
Question details
The user is unable to change their country or region during the payment process for HEVC Video Extensions in the Microsoft Store.
- Product
- Microsoft Store
- Device & OS
- not provided
- Scenario
- Attempting to purchase and download the HEVC Video Extensions application.
- Observed behavior
- The Microsoft Store payment page restricts the country or region selection, preventing the user from completing the purchase.
Ensure you are logged into your device with administrator privileges and have your Microsoft account credentials ready before modifying system region settings.
Update System Region Settings
Changing your system's regional settings directly resolves the country lock issue in the Microsoft Store payment process.
The Microsoft Store automatically syncs its payment region with your underlying system region. By matching your system settings to your actual location, you can unlock the correct payment options.
Access your system's Settings app from the Start menu or by pressing the appropriate keyboard shortcut.
Click on 'Time & Language' from the main settings menu, then select the 'Region' tab from the available options.
Locate the 'Country or region' dropdown menu and change it to your actual current location.
Completely close the Microsoft Store if it is currently open. Reopen the application and attempt to purchase the HEVC Video Extensions again.
Try WPS Office for a Seamless Document Experience
While troubleshooting Microsoft Store extensions, consider switching to WPS Office. It is a free, lightweight, and powerful alternative to Microsoft Office that helps you avoid complex store purchases and subscription issues.
- 1. Download WPS Office: Visit the official WPS Office website and click the free download button.
- 2. Install the Application: Run the downloaded installer and follow the lightweight setup process.
- 3. Open and Edit Files: Instantly open your Microsoft Office documents without worrying about store extensions or subscriptions.
Frequently Asked Questions
Why is my country locked in the Microsoft Store during checkout?
The Microsoft Store aligns your payment region with your system's regional settings. If your system is set to a different country, the Store locks the payment screen to match it to prevent regional pricing abuse.
Do I need HEVC Video Extensions for presentations?
Some presentation software requires HEVC Video Extensions to play specific high-efficiency (H.265) encoded videos. Installing the extension ensures smooth playback across all media applications.
Will changing my system region affect my other apps?
Yes, changing the system region may alter date and time formats, currency symbols, and the availability of certain localized apps or content in the store.
