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Fix Microsoft Teams Premium Showing Start Trial or Sign Out Loop
Question details
Users are experiencing an issue where the new Microsoft Teams client incorrectly prompts them to start a trial or sign out, despite already having a valid Teams Premium license assigned.
- Product
- Microsoft Teams Premium
- Device & OS
- not provided
- Scenario
- Signing in to the new Microsoft Teams desktop client on multiple computers.
- Observed behavior
- The Teams client displays a 'Start trial or Sign out' prompt and prevents normal login. Standard troubleshooting like resetting the app, reassigning licenses, and resetting the PC do not resolve the issue.
Ensure you have administrative credentials for the Microsoft 365 admin center, as resolving this licensing mismatch requires tenant-level access to user application assignments.
Verify Teams Application Assignments in Admin Center
Ensure all associated applications required for Microsoft Teams and Teams Premium are fully checked and enabled for the user's license.
Sometimes assigning a top-level license does not automatically enable all required sub-applications. If a critical Teams component is left unchecked, the client may fail to recognize the Premium subscription.
Navigate to the Microsoft 365 admin center in your web browser and sign in with your administrator account credentials.
Go to the 'Users' menu on the left sidebar, click on 'Active users', and select the specific user experiencing the login loop.
Click on the 'Licenses and apps' tab in the user's details pane.
Scroll down to the 'Apps' section, expand it, and verify that every single application associated with Microsoft Teams and Teams Premium is selected. Save any changes.
Test Account Login on Teams for Web
Use the web application to determine if the licensing issue is isolated to the local desktop client.
Submit a Support Service Request
If admin center troubleshooting fails, escalate the issue to Microsoft Support for a tenant-level resource inspection.
Keep Your Team Productive with WPS Office
While resolving Microsoft 365 licensing and Teams account issues, ensure your workflow isn't interrupted. WPS Office is a powerful, lightweight, and free alternative that covers all your document creation and team collaboration needs.
- 1. Download the Installer: Visit the official WPS Office website and download the free version for your operating system.
- 2. Quick Installation: Run the setup file. WPS Office installs rapidly and does not require complex tenant licensing configurations.
- 3. Open Your Files: Open any existing Microsoft Office files directly in WPS to seamlessly continue your team's work.
Frequently Asked Questions
Why does Microsoft Teams Premium keep asking me to start a free trial?
This usually occurs if the Teams Premium license has not fully synced to your account, or if specific required sub-applications within the Microsoft 365 admin center were left unchecked when the license was assigned.
Will clearing the Teams cache fix the 'Start trial' prompt?
Clearing the cache can fix local profile issues, but if the underlying license assignment in the Microsoft 365 admin center is incomplete or out of sync, the caching reset will not resolve the trial prompt loop.
How long does a new Microsoft Teams Premium license take to activate?
Typically, a newly assigned license takes effect within 15 to 30 minutes. However, in some instances, it may take up to 24 hours to fully propagate across all Microsoft tenant servers.
Can I use the new Teams client without a Premium subscription?
Yes. The standard version of Microsoft Teams is included with most Microsoft 365 business plans. The Premium add-on is only required for advanced features like customized meeting branding, AI recaps, and advanced webinar protection.
