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Fix Missing 1TB OneDrive Storage After Microsoft 365 Subscription
Question details
The user recently purchased a Microsoft 365 or OneDrive subscription but the 1 TB of included storage is not reflecting, instead displaying warnings for the free 5 GB limit.
- Product
- Microsoft OneDrive
- Device & OS
- not provided
- Scenario
- Upgrading the OneDrive storage limit from the free tier to a paid Microsoft 365 subscription.
- Observed behavior
- The account continues to display a 5 GB limit and shows 'storage full' warnings despite the successful subscription upgrade.
Verify that you are signed into the exact Microsoft account used to purchase the subscription, as logging in with a different email is the most common reason for missing storage upgrades.
Verify Subscription and Storage Allocation on the Web
Use the web version of OneDrive to confirm your subscription is active and the storage has been allocated to your account.
Sometimes the desktop application fails to update its local cache immediately after a purchase. Checking the web interface ensures your Microsoft 365 subscription was processed correctly.
Open your web browser, navigate to the official OneDrive website, and log in with your Microsoft account credentials.
Look at the bottom left corner of the OneDrive page to see the total storage available. If it shows 1 TB (or 1000 GB), the purchase is active on the server.
If the storage still shows 5 GB, click on your profile picture, go to 'My Microsoft account', and navigate to the 'Services & subscriptions' tab to ensure your payment went through.
Unlink and Relink the OneDrive Desktop Client
Force the OneDrive desktop app to refresh its connection to Microsoft servers to recognize the newly added storage.
Reset the OneDrive Sync Application
Clear OneDrive's local cache and completely restart the sync service to fix persistent storage display errors.
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- 1. Download WPS Office: Visit the official WPS website and download the free desktop application for your operating system.
- 2. Install and Sign In: Run the installer and sign in to activate your free WPS Cloud storage.
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Frequently Asked Questions
How long does it take for the 1TB OneDrive storage to appear after a purchase?
While the upgrade is usually instantaneous on the web, it can occasionally take between 24 to 48 hours for Microsoft's servers to provision the 1TB storage and reflect the new limit across all connected desktop and mobile devices.
Why does my PC still say my OneDrive is full after I upgraded?
The OneDrive desktop client may not have synced its local cache with your updated web account. Unlinking and relinking your PC from the OneDrive Account settings usually forces a refresh of your available storage quota.
Can I check my exact OneDrive storage usage directly on Windows?
Yes. Click the OneDrive cloud icon in your taskbar, select the Settings gear icon, and look at the bottom left corner of the menu. You can also view more details by navigating to the Account tab within the Settings window.
