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Fix Missing Lifetime Microsoft Office Subscription on ASUS Laptops
Question details
The user is unable to locate or access a lifetime Microsoft Office subscription that was advertised as being included with their new ASUS laptop.
- Product
- Microsoft Office
- Device & OS
- Windows
- Scenario
- Setting up a new ASUS laptop and attempting to redeem the pre-installed Microsoft Office or Microsoft 365 license.
- Observed behavior
- The expected Office application or lifetime license is missing, not visible on the system, or fails to show up as a redeemable product.
Ensure your ASUS laptop is connected to a stable internet connection and that you are signed in to the Windows Microsoft Store using the Microsoft account you intend to link with your Office license.
Redeem the Office License via Microsoft Store
Most modern Windows laptops come with digital licenses attached directly to the device hardware, which must be manually claimed in the Microsoft Store app.
It is important to distinguish between the types of licenses bundled with laptops. A Microsoft 365 promotional offer is usually a 1-year subscription and is not a lifetime license. On the other hand, a one-time purchase like Office 2024 acts as a lifetime license for that specific device.
Click the Start button on your Windows taskbar, type 'Microsoft Store' into the search bar, and press Enter to open the application.
In the lower-left corner of the Microsoft Store window, click on the 'Library' icon to view your apps and updates.
Look for a section or button labeled 'Included with device' (usually found near the top of the Library page) and click it to reveal any bundled software.
If an Office 2024 or Microsoft 365 offer appears in this list, click the 'Claim' or 'Redeem' button and follow the on-screen prompts to permanently link it to your Microsoft account.
Try WPS Office for a Free, Lifetime Productivity Solution
If your Microsoft Office license is missing or your promotional subscription has expired, WPS Office provides a powerful, completely free alternative. Enjoy full document editing capabilities on your ASUS laptop without worrying about subscriptions, lost licenses, or renewal fees.
- 1. Download the Installer: Visit the official WPS Office website and download the free installation package for Windows.
- 2. Install WPS Office: Run the downloaded file and follow the brief on-screen instructions to install the software on your ASUS laptop.
- 3. Open Your Documents: Launch WPS Office to instantly open, edit, and save your existing Microsoft Office files with perfect formatting.
Frequently Asked Questions
Why does my new ASUS laptop say my Microsoft 365 subscription expired?
Many ASUS laptops are bundled with a 1-year Microsoft 365 Personal promotional subscription rather than a lifetime license. Once this 1-year promotional period ends, the software will prompt you to purchase a renewal to continue using premium features.
What is the difference between Microsoft 365 and Office 2024?
Microsoft 365 is a subscription-based service that requires regular payments (monthly or yearly) to keep active. Office 2024 is a one-time purchase that provides a lifetime license to use the apps on a single computer, meaning it does not expire.
Where can I find my device Product ID to give to Microsoft Support?
Click the Start menu, open Settings, select 'System', and then scroll down and click 'About'. Your Product ID will be listed clearly under the 'Device specifications' section.
