MFA & Verification Issues

Fix Missing Microsoft Office Verification Code After Password Change

Rana Garcia Sep 27, 2026 868 views

Question details

The user is unable to receive the Microsoft Office verification code sent to their linked email address after changing their account password, preventing sign-in.

How to Fix Missing Microsoft Office Verification Codes After a Password Change

Product: Microsoft Office / OneNote
Device & OS: not provided
Scenario: Attempting to sign in to Microsoft Office applications after updating the account password.
Observed behavior: The required verification code is never received at the linked email address, blocking access to the applications.

Before you start

Before attempting these fixes, check your email's junk or spam folder to ensure the verification code was not mistakenly filtered out, and confirm you have a stable internet connection.

Solution 1Recommended

Sign Out Completely and Re-authenticate via the Office App

Clearing your current session state across devices can force the application to ask for your new password instead of getting stuck on a verification code loop.

Often, Office applications cache old login states. By signing out completely and initiating a fresh login directly through the desktop application, the system may prompt for your newly created password rather than requesting a delayed verification code.

Sign out from the browser

Open your web browser, navigate to the Microsoft account portal, manually sign out of your account, and close the browser.

Sign out of the Office application

Open the affected Office application (such as Word or OneNote) on your device. Click on your account profile icon in the top right corner and select 'Sign Out' to remove cached credentials.

Sign back in

Restart the application and click 'Sign In'. Enter your email and your new password when prompted to see if it bypasses the code request.

Sign Out Completely and Re-authenticate via the Office App

Tip: If you are logged into Office on multiple devices (like a smartphone and a tablet), be sure to sign out from all of them before trying to sign back in.

Solution 2

Use an Alternative Authentication Method

If email codes are delayed or failing, using the Microsoft Authenticator app or a linked phone number can bypass the email delivery issue.

Solution 3

Initiate Microsoft Account Recovery

If no verification methods are accessible, you will need to use Microsoft's automated account recovery form to regain access to your account.

Free Microsoft Office alternative

Switch to WPS Office for a Hassle-Free Experience

If Microsoft account lockouts and verification issues are disrupting your workflow, consider switching to WPS Office. It provides a seamless, lightweight alternative that doesn't force complex online verifications just to view and edit your documents.

1. Download WPS Office: Visit the official WPS Office website and click the 'Free Download' button.
2. Install the software: Run the downloaded installation file and follow the on-screen prompts to set up WPS Office on your computer.
3. Open existing files: Locate your existing Microsoft Office files, right-click, and select 'Open with WPS Office' to continue working immediately.

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Frequently Asked Questions

Why am I not receiving the Microsoft verification code email?

Verification emails can be delayed due to server issues, mistakenly sent to your spam or junk folder, or blocked by your email provider's security filters. Additionally, if your inbox storage is full, the incoming email will bounce back.

Can I sign in to Office without a verification code?

If Two-Step Verification is enabled on your Microsoft account, you are required to use a verification method. However, you can bypass email codes by using alternative methods like the Microsoft Authenticator app or receiving a code via SMS to a linked phone number.

How long does the Microsoft account recovery process take?

After submitting an account recovery form, it typically takes up to 24 hours for the Microsoft automated system to review your details and send a response to your alternate email address with further instructions.

Login & Account Issues