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Fix Missing PayPal Option for OneDrive Extra Storage
Question details
The user is unable to find or use the PayPal option when attempting to purchase additional OneDrive storage.
- Product
- Microsoft OneDrive
- Device & OS
- not provided
- Scenario
- Purchasing additional cloud storage via a Microsoft account.
- Observed behavior
- The PayPal payment method is missing or unavailable during the checkout process for extra OneDrive storage.
Ensure you have your Microsoft account login credentials handy and access to your current billing address details, as region settings directly affect available payment methods.
Verify Microsoft Account Region and Billing Details
Ensure your Microsoft account region matches your actual location, as PayPal availability varies by country and regional settings.
Microsoft restricts certain payment methods based on the account's registered country. If your account region does not match your PayPal account region, the option may be hidden.
Navigate to the official Microsoft Account website and sign in with your credentials.
Go to the 'Your info' tab and verify that the 'Country or region' setting accurately reflects your current location.
Click on 'Payment options' in the billing section. Ensure your billing address is up to date.
Click 'Add a new payment method' and see if PayPal is now available to select for your region.
Check Subscription Type and Market Availability
Confirm if your current Microsoft 365 subscription supports additional storage purchases via PayPal in your specific market.
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Frequently Asked Questions
Why is PayPal not showing up as a payment option for Microsoft?
PayPal may not be supported in your specific country or region for Microsoft purchases. Additionally, your Microsoft account region must perfectly match the region registered to your PayPal account.
How much OneDrive storage comes with Microsoft 365 subscriptions?
Microsoft 365 Personal and Family plans include 1 TB (1000 GB) of OneDrive cloud storage per user by default.
Can I buy extra OneDrive storage without a Microsoft 365 subscription?
Microsoft limits extra storage purchases (beyond the basic 100 GB tier) mostly to active Microsoft 365 subscribers. You can check your 'Services & subscriptions' page for specific upgrade options available to your account.
