Fix No Longer Access Admin in Microsoft 365 on Windows

If your workflow is blocked, confirm the account and app context, then follow the ordered fixes below.

Problem Description: No Longer Access Admin

I am the owner of a Microsoft E5 Developer subscription registered using an Outlook email At the moment, I am still able to sign in successfully to the Microsoft 365 Developer profile page at [https://developer.microsoft.com/en-us/microsoft-365/profile](). However, I can no longer access the admin account The issue is related to multi-factor authentication. The admin account requires second-step verification, but I recently changed to a new phone. Unfortunately, my old phone has been damaged and is no longer usable, so I cannot receive or approve the verification request anymore. There are no alternative MFA methods configured on the account.

Quick Answer for Office Won't Complete Task

To regain access to your Microsoft E5 Developer subscription admin account after losing access to multi-factor authentication (MFA), first try selecting "Other verification options" during sign-in if available.

Likely Causes Behind Common Account Locked Triggers

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger account locked & blocked.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Installing Office on a New PC

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. If you are the only global admin, contact the Azure Data Protection team at +1 866-807-5850 to reset your MFA settings.

2. If you have a break glass account, attempt to use it, but note that it may also require MFA.

3. Verify your phone number is correctly set in your user account settings, and if possible, have another global admin confirm it.

4. If you cannot resolve the issue, escalate it to support for further assistance.

Alternative Solutions for Broader Account Locked Workarounds

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: Using WPS While Office Is Unavailable

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Avoiding Repeat Account Locked

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Register more than one MFA method and keep recovery contacts current.

FAQs About No Troubleshooting FAQ

Can WPS Office fix this account locked & blocked issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Office before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.