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Fix OneDrive Memories Sign-In Errors on a Computer
Question details
Users experience repeated authentication requests when trying to access OneDrive Memories from a photo email link on a computer, which prevents them from viewing their photos.
- Product
- Microsoft OneDrive
- Device & OS
- Windows / macOS
- Scenario
- Clicking the 'Show all Memories' link from a OneDrive email using a desktop web browser.
- Observed behavior
- The browser continuously prompts for account authentication and fails to load the OneDrive Memories page. Changing to a different web browser does not resolve the loop.
Ensure you have your current Microsoft account credentials handy, and verify if your smartphone can successfully open the link before attempting to modify your account settings.
Add and Sign In with a Microsoft Account Alias
Create a new email alias for your Microsoft account to bypass the continuous authentication loop without losing your original email address.
This is a known issue affecting specific Microsoft accounts on desktop platforms. Adding a new Outlook alias creates an alternative sign-in route that frequently bypasses the authentication bug without requiring you to abandon your primary email address.
Go to the official Microsoft account management website and sign in with your current credentials.
Click on 'Your info' at the top of the page, then select 'Edit account info' under the Account info section.
Click the 'Add email' option to create a new Outlook email alias and associate it with your current account.
Sign out of your current OneDrive session on your browser, then sign back in using the newly created alias.
Return to your OneDrive photo email and click 'Show all Memories' again to access your photos seamlessly.
Access OneDrive Memories via a Mobile Device
Since this authentication glitch primarily affects desktop browsers, using a smartphone or tablet provides an immediate and effective workaround.
Switch to WPS Office for a Seamless Cloud Experience
While OneDrive handles your photos, Microsoft Office login issues can be frustrating when you just need to work. WPS Office provides a robust, built-in cloud storage solution for your documents in a lightweight, free alternative to Microsoft Office.
- 1. Download the Installer: Visit the official WPS Office website and download the free installer for your operating system.
- 2. Install WPS Office: Run the setup file and follow the simple on-screen instructions to install the suite.
- 3. Access WPS Cloud: Sign in to your new WPS account to instantly access free cloud storage and start working on your documents.
Frequently Asked Questions
Why does OneDrive keep asking me to sign in when viewing Memories on my computer?
This is a known authentication glitch affecting certain Microsoft accounts on desktop web browsers. The system gets stuck in a continuous verification loop, preventing the page from loading properly.
Will adding a Microsoft account alias delete my original email address?
No. Adding an alias simply creates an additional sign-in method tied to the same inbox. Your original email address remains fully active and attached to your Microsoft account.
Does changing my web browser fix the OneDrive Memories error?
In most reported cases, switching from Chrome to Edge, Firefox, or Safari does not resolve this specific sign-in loop. The issue is tied to the Microsoft account authentication process on desktop devices, rather than the browser itself.
How can I view my Memories while waiting for Microsoft to fix the computer glitch?
The most reliable temporary workaround is to open the photo email on a mobile device (smartphone or tablet) and click the 'Show all Memories' link there, as the mobile platform does not experience this authentication bug.
