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Fix PowerPoint Go Premium Error for Stock Images on Microsoft 365 A3
Question details
The user needs to resolve a 'Go Premium' prompt that appears when attempting to access premium stock images in PowerPoint with a Microsoft 365 A3 subscription.
- Product
- Microsoft PowerPoint
- Device & OS
- not provided
- Scenario
- Accessing premium stock images for use in PowerPoint presentations.
- Observed behavior
- PowerPoint restricts access to stock images and displays a 'Go Premium' message, likely due to an incorrect Office version installation such as LTSC.
Ensure you have your Microsoft 365 A3 login credentials ready and verify that you have administrator permissions to uninstall or install Office applications on your computer.
Replace Office LTSC with Microsoft 365 Apps Edition
The 'Go Premium' error typically occurs if a volume license version like Office 2021 or LTSC is installed on the machine instead of the Microsoft 365 subscription edition.
Microsoft 365 A3 accounts include premium features, but these features are only activated if the installed desktop software is the 'Microsoft 365 Apps' edition. LTSC (Long Term Servicing Channel) and Office 2021 versions do not support premium cloud-backed features like stock images.
Open PowerPoint, click on 'File' in the top ribbon, and select 'Account'. Review the details listed under the 'Product Information' section.
Look for labels such as 'Office LTSC' or 'Office 2021'. If either of these is listed, your current installation does not support Microsoft 365 premium cloud features.
Uninstall the LTSC or 2021 version via your system settings. Then, log into your Microsoft 365 A3 portal through your web browser and download the correct 'Microsoft 365 Apps' installer.
Enable Connected Experiences in Privacy Settings
Premium stock images require Microsoft's connected cloud experiences to be fully enabled in your privacy settings in order to function.
Try WPS Office for Free Premium-like Templates and Resources
If you are dealing with confusing Microsoft 365 subscription tiers and missing features, WPS Office offers a powerful, lightweight, and completely free alternative with built-in templates and seamless format compatibility.
- 1. Download WPS Office: Visit the official WPS Office website and download the free installer for your operating system.
- 2. Install and Launch: Run the setup file to install the suite, then launch WPS Presentation.
- 3. Access Built-in Resources: Open a new presentation and explore the extensive library of free templates and design resources built right into the app, without worrying about premium prompts.
Frequently Asked Questions
Does Microsoft 365 A3 include premium stock images?
Yes, Microsoft 365 A3 subscriptions include access to premium stock images, provided you have the correct Microsoft 365 Apps edition installed and not a static one-time purchase version like LTSC.
Why do stock images work on my A1 Plus account but not on A3?
This discrepancy usually happens if the device you are using for the A3 account has an older or volume-licensed version of Office installed (like Office 2021 LTSC), which restricts premium Microsoft 365 cloud features.
What are Connected Experiences in Office?
Connected Experiences are cloud-backed services in Microsoft 365 that provide dynamic features like stock images, translation, and design suggestions. They must be explicitly enabled in your Account Privacy settings to function.
