MFA & Verification Issues

Fix SharePoint Verification Codes Not Being Delivered

Bushra Parveen Sep 28, 2026 870 views

Question details

The user is unable to receive SharePoint verification code emails required for accessing shared files or authentication.

How to Fix SharePoint Verification Codes Not Being Delivered

Product: SharePoint / Microsoft 365
Device & OS: not provided
Scenario: Attempting to access a secure SharePoint link or authenticate an account that requires an email verification code.
Observed behavior: Verification emails fail to arrive in the user's inbox, potentially due to server-side issues, mail filtering, or account configuration errors.

Before you start

Wait a few minutes before requesting a new code, as network latency or minor server delays can sometimes slow down the delivery of verification emails.

Solution 1Recommended

Check Local Mailbox Filters and Rules

Ensure that your email client is not automatically moving or blocking emails sent from Microsoft SharePoint.

Often, automated emails are mistakenly flagged as spam by email providers or caught by custom inbox rules. Checking these folders is the fastest way to locate missing codes.

Check Junk and Spam Folders

Navigate to your email client's Junk or Spam folder and look for an email from 'Microsoft SharePoint' or 'no-reply@sharepointonline.com'.

Review Inbox Rules

Go to your email settings and review your Inbox Rules to ensure no active rules are automatically deleting or redirecting messages containing 'verification code'.

Check the Quarantine Portal

If you are using a corporate email address, check your organization's email quarantine portal (like Microsoft 365 Defender) to see if the message was blocked by enterprise security policies.

Request a New Code

Once you have verified and cleared your filters, return to the SharePoint login or access page and click the button to send the code again.

Add to Safe Senders: To prevent this in the future, add the SharePoint email address to your Safe Senders list in your email client.

Solution 2

Escalate to Your Microsoft 365 Administrator

Contact your IT administrator to investigate tenant-wide mail flow restrictions or server-side issues.

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Frequently Asked Questions

Why are SharePoint verification codes delayed?

Delays can occur due to temporary Microsoft 365 server latency, heavy network traffic, or strict filtering processes by your email provider scanning the message before delivery.

How do I find out who my Microsoft 365 admin is?

Your administrator is typically the IT support team at your workplace or school, the person who set up your company network, or the individual who assigned you your email address.

Can I access a secure SharePoint link without the verification code?

No. If the sender configured the SharePoint link to require identity verification, you must input the code sent to your email to access the shared files.

What if the SharePoint verification email goes to the wrong address?

You must contact the person who shared the file with you and ask them to resend the sharing link to your correct email address.

Login & Account Issues