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Fix Skype Features Not Available in Microsoft Teams Subscription
Question details
The user is unable to access Skype calling features within their active Microsoft Teams subscription.
- Product
- Microsoft Teams and Skype
- Device & OS
- not provided
- Scenario
- Attempting to use Skype calling features or check remaining credits through an active Microsoft Teams subscription.
- Observed behavior
- Microsoft Teams reports that Skype is not included in the active subscription, and Skype features are completely inaccessible.
Ensure you have your Microsoft account login credentials ready, as you will need them to access the web portal to check your remaining calling credits.
Access the Skype Web Portal to Check Remaining Credits
Since Skype is being retired and removed from Teams, you must manage your account and remaining credits directly through the official Skype web portal.
Microsoft has announced the retirement of Skype (scheduled for May 2025). As a result, its integration and calling features are no longer supported directly within Microsoft Teams subscriptions. You can still manage your funds online.
Launch your preferred web browser and navigate to the official Skype calling portal at https://calling.web.skype.com.
Enter the credentials for the Microsoft account that is associated with your active Teams subscription.
Once logged in, check your dashboard to view any remaining Skype calling credits or active calling plans that you can still utilize.
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Frequently Asked Questions
Why is Microsoft Teams saying Skype is not included in my active subscription?
Microsoft is officially retiring Skype. As part of this transition, Skype calling features and integrations are being phased out and removed from all Microsoft Teams subscriptions.
When is Skype officially retiring?
According to Microsoft's official support documentation, Skype is scheduled for complete retirement in May 2025.
Will I lose my existing Skype calling credits?
No, you can still access and manage your remaining Skype calling credits by logging into the Skype web portal at calling.web.skype.com using your Microsoft account.
