'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Cancel a Power BI Subscription Redirected to GoDaddy
Question details
The user needs to cancel a Power BI subscription but is caught in a redirection loop between Microsoft and GoDaddy.
- Product
- Microsoft Power BI
- Device & OS
- not provided
- Scenario
- Attempting to cancel a Power BI subscription through the standard administration portals.
- Observed behavior
- Microsoft redirects the cancellation request to the GoDaddy administration portal, but the subscription does not appear there because GoDaddy's portal does not support Power BI management.
Ensure you have your Microsoft tenant ID, specific subscription details, and recent payment statements ready before contacting support.
Identify Billing Partner and Contact Escalate Support
Since the automated portals are caught in a redirection loop, you must identify the exact billing partner and manually escalate the issue through support channels.
GoDaddy's standard management portal often lacks visibility for advanced Microsoft add-on products like Power BI and MS Project. Because your tenant is federated with GoDaddy, Microsoft automatically redirects billing requests, creating a loop that requires manual support intervention.
Log in to the Microsoft 365 admin center. Navigate to the 'Billing' section and select 'Your products'. Check the details of your Power BI subscription to confirm the listed billing partner.
If the subscription is redirected to GoDaddy but cannot be managed there, open a support ticket with Microsoft Billing. Provide them with your subscription and payment details, and explicitly state that your reseller (GoDaddy) cannot see or cancel the product.
Call GoDaddy support to confirm if the charge is linked to your reseller account. If the frontline representative cannot see the Power BI subscription, firmly request an escalation to their advanced Microsoft 365 backend team.
Looking for a Hassle-Free Office Suite? Try WPS Office
Dealing with complex subscription portals, federated tenants, and reseller loops can be incredibly frustrating. If you need a reliable, cost-effective productivity suite without the enterprise billing headaches, WPS Office offers a powerful, lightweight, and free alternative to Microsoft Office.
Frequently Asked Questions
Why does Microsoft redirect my subscription cancellation to GoDaddy?
If your Microsoft 365 tenant was originally purchased through GoDaddy, Microsoft links your billing to GoDaddy as a reseller. This configuration automatically redirects your billing and subscription management requests to the GoDaddy portal.
What if GoDaddy support claims they cannot see my Power BI subscription?
GoDaddy's standard admin portal is optimized for basic email and Office licenses and often lacks visibility for add-on products like Power BI or MS Project. You must ask their support team to escalate your ticket to their advanced Microsoft 365 tier.
How can I stop GoDaddy from managing my Microsoft 365 billing entirely?
You can perform a process called 'defederation' to remove GoDaddy as your reseller. This converts your account back to a direct Microsoft tenant, allowing you to manage all subscriptions directly in the native Microsoft 365 Admin Center.
