License & Subscription Issues

How to Cancel Microsoft HEVC Video Extension Purchase

Maira Mehtab Sep 20, 2026 868 views

Question details

The user wants to know how to cancel their purchase or subscription for the Microsoft HEVC Video Extension.

Product: Microsoft HEVC Video Extension
Device & OS: not provided
Scenario: Attempting to cancel an application or extension purchase to avoid future recurring charges.
Observed behavior: The user is looking for a cancellation option, but the extension is designed as a one-time purchase rather than a recurring subscription.

Before you start

Ensure you have access to the Microsoft account used to purchase the HEVC Video Extension to properly check your billing and order history.

Solution 1Recommended

Confirm the One-Time Purchase Status

Recognize that the HEVC Video Extension is a single payment and does not require a subscription cancellation.

The Microsoft HEVC Video Extension is sold as a standalone, one-time purchase product (typically $0.99). Because it is not a recurring subscription service, you do not need to manually cancel it to prevent future billing.

Verify product type

Understand that the HEVC Video Extension does not have a monthly or annual renewal phase.

Stop cancellation efforts

Since no future charges will occur, no further action is required to cancel a subscription.

No Recurring Fees: Once purchased, the extension is tied to your Microsoft account permanently without any ongoing fees.

Solution 2

Review Order History for Unexpected Charges

Check your Microsoft Store account if you suspect duplicate or unauthorized charges for the extension.

Free Microsoft Office alternative

Enhance Your Productivity with WPS Office

While dealing with app store billing rules and extensions can be confusing, your daily document productivity shouldn't be. Try WPS Office as a free, lightweight, and easy-to-use alternative to Microsoft Office. It offers a familiar interface without unexpected subscription charges.

1. Visit the website: Go to the official WPS Office website on your device.
2. Download the installer: Click the 'Download WPS Office Free' button to get the latest version.
3. Install and launch: Run the downloaded installation file and follow the on-screen prompts to set up your free office suite.

Completely free to use for standard daily office tasksFully compatible with Microsoft Word, Excel, and PowerPoint formatsLightweight design that runs smoothly on almost any computer or mobile deviceAll-in-one suite combining documents, spreadsheets, presentations, and PDFs in one tabbed window

Frequently Asked Questions

Can I get a refund for the HEVC Video Extension?

Digital products from the Microsoft Store are generally non-refundable. However, if the purchase was accidental or unauthorized, you can attempt to request a refund by navigating to your Microsoft Account's Order History and selecting 'Request a return' next to the item.

Why was I charged for the HEVC Video Extension?

The HEVC Video Extension is a paid software codec required by Windows 10 and 11 to natively play High Efficiency Video Coding (HEVC or H.265) videos. If you or someone using your account attempted to play an HEVC video in the default media player, you may have been prompted to purchase this extension.

Will I be charged monthly for the HEVC extension?

No. The Microsoft HEVC Video Extension is strictly a one-time purchase. There are no recurring monthly or annual subscription fees associated with it, which is why it cannot and does not need to be canceled.

Login & Account Issues