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How to Cancel or Remove a Microsoft Visio License
Question details
The user needs to know how to unassign a Microsoft Visio license from an employee and correctly manage the subscription to stop ongoing charges.
- Product
- Microsoft Visio
- Device & OS
- not provided
- Scenario
- A Microsoft 365 administrator wants to remove an unused Visio license from a staff member and reduce the subscription count or cancel it entirely.
- Observed behavior
- Simply removing a license from a user does not automatically stop the subscription billing, requiring the administrator to manually reduce the license quantity or cancel the subscription.
Ensure you have the necessary administrator privileges in the Microsoft 365 admin center to manage user licenses and subscription billing.
Unassign the Visio License and Reduce Billing Quantity
Follow these steps in the Microsoft 365 admin center to remove the Visio license from a user and officially reduce or cancel the subscription to stop charges.
It is critical to remember that removing a license from an employee's profile only revokes their access to the app. It does not stop Microsoft from billing you for that license. You must also adjust your subscription quantity.
Sign in to the Microsoft 365 admin center, navigate to the 'Users' menu on the left sidebar, and select 'Active users'.
Select the employee's name, open the 'Licenses and apps' tab, clear the checkbox for 'Visio Plan 1' or 'Visio Plan 2', and click save.
To stop paying for the unused license, go to the 'Billing' section in the admin center and click on 'Your products'.
Select your active Visio subscription. From there, choose the option to either reduce the total license quantity or cancel the subscription entirely.
If the cancellation period has already passed, you may not be able to cancel immediately. In this case, select the option to turn off recurring billing so the subscription expires at the end of the term.
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Frequently Asked Questions
Why am I still being charged after removing a Visio license from a user?
Removing a license only takes away the user's access to the Visio application. To stop being billed, you must also navigate to Billing > Your products to reduce the total number of licenses on your subscription or cancel the subscription.
What happens if the cancellation window for my Visio subscription has passed?
If the official cancellation window has expired, you might not be able to cancel the subscription and receive a prorated refund immediately. Instead, you should turn off recurring billing so that the subscription simply expires at the end of its current billing term.
Can an admin cancel an employee's self-service Visio purchase?
Yes, but the administrator must first take over control of the self-service purchase within the Microsoft 365 admin center. Once control is assumed, the admin can manage, reduce, or cancel the subscription as usual.
