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How to Change an Azure or Microsoft Entra Administrator Password
Question details
The user needs to change or reset an Azure or Microsoft Entra administrator password but encounters a message indicating that the organization does not allow password changes.
- Product
- Microsoft Entra
- Device & OS
- not provided
- Scenario
- Attempting to change an admin password or use self-service password reset in an organizational or hybrid environment.
- Observed behavior
- A warning message appears stating that the organization does not allow password changes, preventing the user from resetting their own password.
Ensure you have your tenant identification and alternative admin contact details ready, as you may need to reach out to another global administrator or IT help desk if your account is fully locked out.
Contact Another Administrator or IT Support
If self-service password reset (SSPR) is disabled for your account, another admin must reset it for you.
In many organizations, security policies restrict administrators from resetting their own passwords unless specific self-service features are configured. In this case, standard procedure requires intervention from another authorized user.
Locate another global administrator or the official IT help desk contact within your organization.
Ask them to perform a manual password reset for your administrator account via the Microsoft Entra Admin Center.
Receive the temporary password provided by your help desk, log in to your Microsoft portal, and immediately set a new, secure password.
Enable Microsoft Entra Self-Service Password Reset (SSPR)
If you are managing the tenant, you can enable SSPR to allow admins and users to reset their own passwords in the future.
Configure Password Writeback for Hybrid Environments
If your organization uses an on-premises Active Directory, you must enable password writeback so cloud password changes sync locally.
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- 1. Visit the Official Site: Navigate to the official WPS Office website on your web browser.
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Frequently Asked Questions
Why does it say my organization doesn't allow password changes?
This error typically occurs when Self-Service Password Reset (SSPR) is not enabled for your account by the Global Administrator, or if your organization relies on an on-premises Active Directory without password writeback configured.
Can I recover my Azure admin account if I am the only global admin?
If you are the sole global administrator and are completely locked out, you must contact Azure Data Protection or Microsoft 365 business support to verify your identity and regain access.
What is password writeback in Microsoft Entra?
Password writeback is a feature in Microsoft Entra Connect that allows password changes or resets made in the cloud to be synchronized back to an on-premises Active Directory in real time.
How do I open a support ticket for Microsoft Entra lockout?
You can create an Azure support request by visiting the Azure support portal or contact Microsoft 365 business support via phone using the official admin support numbers provided by Microsoft.
