License & Subscription Issues

How to Change Microsoft 365 Billing Currency from Pounds to Euros

Maira Mehtab Sep 20, 2026 869 views

Question details

The user needs to change their Microsoft 365 Family subscription billing currency from UK Pounds to Euros, as their account and payment method are based in Germany.

Product: Microsoft 365 Family
Device & OS: not provided
Scenario: Updating subscription billing currency to match the user's current location and local payment method.
Observed behavior: The billing remains in UK Pounds despite the profile being set to Germany. Updating the billing address manually fails, and accessing support chat results in an HTTP 400 error.

Before you start

Ensure you have your Microsoft account login credentials handy and verify that your payment method (such as a credit card or bank account) is officially registered with a German billing address.

Solution 1Recommended

Update Account Region and Subscribe via Local Microsoft Store

Aligning your Microsoft account region with the local Microsoft Store URL forces the system to display and process payments in the correct local currency.

Microsoft subscriptions are often tied to the regional store from which they were originally purchased. Changing the address alone may not trigger a currency change for an active auto-renewal.

To fix this, you need to ensure your Microsoft profile reflects the correct country and then initiate the renewal directly through that country's specific Microsoft Store page.

Update Account Region

Log in to your Microsoft account profile online. Navigate to 'Your info' and confirm that your 'Country or region' is set to Germany.

Access the Local Store

Navigate directly to the German version of the Microsoft Store website (ensure the URL contains 'de-de').

Verify Currency

Search for the Microsoft 365 Family subscription. Check the checkout page and verify that the price is displayed in Euros (€) instead of Pounds (£).

Complete Subscription

Proceed with the subscription or renewal process using your local German payment method.

Solution 2

Contact Microsoft Billing Support Directly

General technical support cannot alter billing currencies; you must route your request specifically to the Microsoft billing and subscription department.

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Frequently Asked Questions

Why is my Microsoft 365 billing in a different currency?

Microsoft bills based on the region where your account was initially set up or the specific regional Microsoft Store you used during your first purchase. If you move countries, the currency does not update automatically.

Can I change my existing Microsoft 365 subscription currency directly?

Usually, you cannot change the currency of an active subscription directly. You must turn off recurring billing, let the current subscription expire, ensure your account region is updated, and then resubscribe through the local Microsoft Store in the correct currency.

Why am I getting an HTTP 400 error when contacting Microsoft support?

An HTTP 400 error often indicates a browser cache issue or a bad request link. Try clearing your browser cookies, using an incognito window, or ensuring you are accessing the specific Billing > Help > Contact support page instead of a cached general chat link.

Login & Account Issues