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How to Change OneDrive Storage or Microsoft 365 License Plans
Question details
The user wants to know how to increase their OneDrive for Business storage limit or change their Microsoft 365 license plan.
- Product
- Microsoft 365 / OneDrive
- Device & OS
- not provided
- Scenario
- Reaching the cloud storage limit on a Microsoft 365 account and needing more space for business or personal files.
- Observed behavior
- The default 1 TB storage limit (Plan 1) has been reached, and purchasing an additional license on the same computer does not increase the existing user's storage quota.
Check your current Microsoft 365 subscription tier (e.g., Plan 1 vs. Plan 2) and verify your current OneDrive storage usage to confirm if a quota increase is necessary.
Contact Your Administrator to Adjust the Storage Quota
For Microsoft 365 Business accounts, storage limits are managed at the organizational level. You must request your IT administrator to review your license and increase your quota.
OneDrive for Business storage depends heavily on the specific Microsoft 365 license assigned to you and the quota configured by your organization. Plan 1 generally includes 1 TB, while Plan 2 may allow additional or unlimited storage.
Log in to your Microsoft 365 account online, navigate to your account settings, and view your assigned subscriptions to check if you are on Plan 1 or Plan 2.
Reach out to the Microsoft 365 administrator within your organization and explain that you have reached your OneDrive storage limit.
Ask the administrator to review the organization's available storage plans and manually increase your OneDrive storage quota or assign you a higher-tier license if appropriate.
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Frequently Asked Questions
Why didn't buying a second Microsoft 365 license on my computer increase my OneDrive storage?
OneDrive storage limits are tied to your specific user account and organizational plan. Purchasing an additional license on the same computer does not stack or merge storage quotas for an existing business account.
How much storage is included with OneDrive for Business?
Generally, Microsoft 365 Plan 1 includes 1 TB of storage per user. Plan 2 can provide additional or even unlimited storage, but this depends entirely on the administrative settings configured by your organization.
Can I upgrade my OneDrive storage without contacting an admin?
If you are using a personal Microsoft 365 account, you can upgrade your plan directly through your Microsoft account dashboard. However, for Business and Enterprise accounts, only a designated IT administrator can change license assignments and storage quotas.
