License & Subscription Issues

How to Find and Assign a Microsoft Teams Rooms Basic License

John Wilson Oct 14, 2026 868 views

Question details

The user needs to find and assign a Microsoft Teams Rooms Basic license for a customer tenant.

How to Find and Assign a Microsoft Teams Rooms Basic License

Product: Microsoft 365
Device & OS: not provided
Scenario: Attempting to assign a Microsoft Teams Rooms Basic license to a room account from the admin dashboard.
Observed behavior: Only the Microsoft Teams Rooms Pro license is visible by default in the Microsoft 365 admin center, making it difficult to locate the Basic tier.

Before you start

Ensure you are signed in to the Microsoft 365 admin center with Global Administrator or Billing Administrator privileges for the target tenant.

Solution 1Recommended

Locate and Assign the Teams Rooms Basic License in the Admin Center

Use the Purchase services section to manually search for the Collaboration and communication category where the Teams Rooms Basic license is located.

Because Microsoft heavily promotes the Pro version of Teams Rooms, the Basic license is often hidden from the main billing dashboard. You will need to manually navigate through the Purchase services catalog to find and claim it before assigning it to a room account.

Access Purchase Services

Log in to the Microsoft 365 admin center. On the left-hand navigation pane, expand the 'Billing' menu and click on 'Purchase services'.

Search for the License

Scroll down to the 'Collaboration and communication' category, or use the search box at the top to explicitly search for 'Microsoft Teams Rooms Basic'.

Obtain the License

Click on the 'Details' button under Microsoft Teams Rooms Basic, and proceed to click 'Buy' or 'Get'. Since the Basic license is provided at zero cost for up to 25 rooms, you can complete the transaction without additional charges.

Assign the License to a Room Account

Once obtained, go to 'Users' > 'Active users' in the admin center. Select the specific room resource account, click on the 'Licenses and apps' tab, check the box for Microsoft Teams Rooms Basic, and click 'Save changes'.

Locate and Assign the Teams Rooms Basic License in the Admin Center

License Limitations: You can only assign a maximum of 25 Microsoft Teams Rooms Basic licenses per tenant. If your organization requires more than 25 room systems, you must purchase the Teams Rooms Pro license for the additional rooms.

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Frequently Asked Questions

Why can't I see the Teams Rooms Basic license on the main billing page?

Microsoft often highlights premium licenses like Teams Rooms Pro on the main dashboard. To find the Basic license, you must manually navigate to 'Billing' > 'Purchase services' and look under the 'Collaboration and communication' section.

Is the Microsoft Teams Rooms Basic license free?

Yes, the Microsoft Teams Rooms Basic license is free of charge, but it is limited to a maximum of 25 room devices per organization.

Can I assign a Teams Rooms Basic license to a standard user account?

No, Teams Rooms licenses are specifically designed to be assigned to resource accounts (room or equipment mailboxes) that are configured for certified Microsoft Teams Rooms devices, not standard individual user accounts.

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