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How to Find Microsoft Teams Phone Pay-As-You-Go Calling Rates
Question details
Administrators need to locate the country- and minute-based PSTN calling rates for Microsoft Teams Phone pay-as-you-go calling plans, especially when the option is not visible in the admin center.
- Product
- Microsoft Teams
- Device & OS
- not provided
- Scenario
- Checking standard PSTN calling rates for pay-as-you-go plans and Communication Credits in Microsoft Teams.
- Observed behavior
- The PSTN rates option is expected under the Voice menu but may not appear in the Teams Admin Center depending on tenant or region configurations.
Ensure you are logged in with administrator privileges in the Microsoft Teams Admin Center and verify that your organization is actively using a pay-as-you-go calling plan.
Check PSTN Rates in the Teams Admin Center
Use the built-in Voice settings in the Teams Admin Center to view standard calling rates by country.
If your tenant and region support direct rate viewing, you can easily access the standard pay-as-you-go minute-based rates directly from the administrative dashboard.
Navigate to the Microsoft Teams Admin Center and log in using your administrator credentials.
In the left-hand navigation pane, locate and expand the 'Voice' menu.
Click on 'PSTN rates' from the expanded list. Note that this option's availability depends on your specific tenant, region, and calling-plan configuration.
Select the relevant country from the list to review the applicable minute-based rates for your pay-as-you-go plan.
Contact Microsoft Sales or Support for Pricing Tables
If the PSTN rates option is missing from your Admin Center, reach out to Microsoft directly to obtain the current calling rates.
Manage Your Business Communications and Budgets with WPS Office
While Microsoft Teams handles your business calls and meetings, WPS Office provides a free, lightweight, and comprehensive suite for all your document management and budgeting needs. Fully compatible with Microsoft Office formats, it ensures your team stays productive without hefty subscription costs.
- 1. Download the Software: Visit the official WPS Office website and click the free download button for your operating system.
- 2. Install and Launch: Run the lightweight installer and open the suite to access Writer, Spreadsheet, and Presentation tools.
- 3. Open Your Existing Files: Drag and drop your existing .docx, .xlsx, or .pptx budget reports directly into WPS Office to continue working seamlessly.
Frequently Asked Questions
Why is the PSTN rates option missing in my Teams Admin Center?
The PSTN rates option's availability depends on your specific tenant setup, regional availability, and your current calling-plan configuration. If it is hidden, you must contact Microsoft Support or the Sales team to obtain the rates.
What are Communication Credits in Microsoft Teams?
Communication Credits act as a prepaid balance that allows users to make calls outside their standard subscription limits, paying per minute for domestic and international PSTN calls.
How do I check my pay-as-you-go calling usage?
You can monitor your calling usage and Communication Credits balance through the Microsoft 365 Admin Center under the Billing section, or by viewing the PSTN usage reports directly in the Teams Admin Center.
