Sign-in & Login Problems

How to Fix Cannot Continue After Entering Windows Hello PIN

Emma Brown Sep 30, 2026 869 views

Question details

The user is unable to proceed with the sign-in process after entering a Windows Hello PIN and selecting an alternative authentication method.

How to Fix Sign-In Freezes After Entering Windows Hello PIN

Product: Google Chrome / Windows
Device & OS: Windows
Scenario: Attempting to sign in to an account online by bypassing the default Windows Hello prompt to use a different method.
Observed behavior: The sign-in process hangs and fails to display the password prompt, completely blocking the user from continuing.

Before you start

Ensure your web browser is updated to the latest version and verify that there are no pending Windows updates, as outdated system components can cause conflicts with Windows Hello.

Solution 1Recommended

Disable Windows Hello for Passwords in Google Chrome

Turning off the Windows Hello autofill requirement in Google Chrome settings is the most effective way to bypass this sign-in loop.

Google Chrome's integration with Windows Hello can sometimes conflict with web-based authentication prompts. Disabling this specific feature in Chrome's Password Manager forces the browser to use standard sign-in flows.

Open Chrome Settings

Click the three vertical dots in the top-right corner of Google Chrome and select 'Settings' from the dropdown menu.

Navigate to Google Password Manager

In the left sidebar, click on 'Autofill and Passwords', then select 'Google Password Manager'.

Access Password Manager Settings

Click on 'Settings' on the left side of the Password Manager page.

Disable Windows Hello

Find the toggle for 'Use Windows Hello when filling passwords' and turn it off.

Restart Browser

Close Google Chrome completely, reopen it, and attempt the sign-in process again.

Disable Windows Hello for Passwords in Google Chrome

Verification: Once disabled, selecting 'Use a method not listed here' should immediately prompt you for your standard password.

Solution 2

Use an Incognito Window or Alternative Browser

Using a private browsing window can bypass extensions or corrupted cache data that might be causing the authentication prompt to hang.

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Frequently Asked Questions

Why does the sign-in screen freeze after I enter my Windows Hello PIN?

This happens when the browser's built-in password manager conflicts with the website's authentication script. The browser attempts to use Windows Hello to autofill credentials, which can override or block the website's alternative sign-in options.

Can I permanently disable Windows Hello for all browser sign-ins?

Yes. You can disable this feature directly within your browser's password manager settings (e.g., Google Password Manager in Chrome) without disabling Windows Hello for your overall Windows operating system.

Does this issue only happen in Google Chrome?

While it is most commonly reported in Google Chrome due to its specific Password Manager integration, similar issues can occasionally occur in Microsoft Edge. Using a different browser or updating your current browser can help resolve the problem.

Login & Account Issues