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How to Fix Chrome Asking for Microsoft SharePoint Credentials Every Day
Question details
The user experiences daily credential prompts when accessing Microsoft SharePoint via Google Chrome, despite selecting the option to stay signed in.
- Product
- Microsoft SharePoint, Google Chrome
- Device & OS
- not provided
- Scenario
- Accessing Microsoft SharePoint through the Google Chrome web browser for daily work.
- Observed behavior
- Chrome repeatedly requires the user to enter their login credentials every day and ignores the selection to remain signed in.
Before troubleshooting, ensure you have your correct Microsoft 365 login credentials handy and that your Google Chrome browser is updated to the latest version.
Clear Cache and Adjust Chrome Cookie Settings
Clearing outdated cache and ensuring Chrome does not delete cookies on exit resolves most recurring sign-in prompts.
When Chrome's cache becomes corrupted or if the browser is configured to delete cookies upon exit, the persistent session tokens required by SharePoint are lost. Resetting these settings allows the 'Stay signed in' feature to work properly.
Click the three-dot menu icon in the top-right corner of Google Chrome and select 'Settings'.
Navigate to 'Privacy and security' and click 'Clear browsing data'. Select 'Cookies and other site data' and 'Cached images and files', then click the 'Clear data' button.
Go to 'Site settings' under the Privacy and security menu, then click 'Cookies and site data'. Make sure the toggle for 'Clear cookies and site data when you close all windows' is turned off.
Restart your computer. Open Chrome, navigate to portal.office.com, enter your credentials, and explicitly select 'Yes' when asked if you want to remain signed in.
Isolate Conflicting Chrome Extensions
Certain privacy or ad-blocking extensions may actively interfere with SharePoint's session cookies.
Verify Organizational Sign-in Policies
If local browser fixes fail, your organization's IT security policies may be forcing daily re-authentication.
Experience a Seamless Workflow with WPS Office
While browser-based SharePoint issues can disrupt your productivity and cause sign-in fatigue, switching to a dedicated, lightweight desktop client like WPS Office can streamline your daily work. WPS Office provides a complete suite for documents, spreadsheets, and presentations without relying entirely on web browser cookies.
Frequently Asked Questions
Why does the 'Stay signed in' option not work for SharePoint in Chrome?
This usually happens if your Chrome browser is configured to delete cookies automatically upon closing, or if a third-party privacy extension is blocking the persistent session token required by Microsoft 365.
Can conditional access policies cause daily login prompts?
Yes. Microsoft 365 IT administrators can enforce conditional access and identity policies that require users to re-authenticate daily or upon every session for security compliance, overriding any local browser settings.
How do I stop Chrome from deleting my session cookies?
Go to Chrome's 'Settings', select 'Privacy and security', click 'Site settings', and then 'Cookies and site data'. Ensure that the toggle for 'Clear cookies and site data when you close all windows' is turned off.
