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How to Fix Clipchamp Premium Not Active and Upgrade Errors
Question details
The user needs help resolving Clipchamp Premium subscription recognition issues and upgrade failures.
- Product
- Microsoft Clipchamp
- Device & OS
- not provided
- Scenario
- Attempting to use or upgrade to Clipchamp Premium but the service reports the subscription is not active or unavailable.
- Observed behavior
- The application fails to recognize an active Premium subscription or displays errors during the upgrade process.
Check your Microsoft account dashboard in a web browser to ensure your Microsoft 365 or Clipchamp Premium subscription is currently active and has not expired.
Verify Account and Subscription Status
Ensure you are logged into the correct account with an eligible Premium subscription.
Clipchamp Premium features are tied to specific Microsoft accounts. If you are signed into a different personal, work, or school account than the one used to purchase the subscription, the premium features will not be active.
Open the Clipchamp application, navigate to your user profile in the top right corner, and confirm which email address is currently signed in.
If the wrong account is active, sign out and log back in using the correct personal, work, or school account associated with your active subscription.
Log into your Microsoft account dashboard on a web browser and navigate to the Services & Subscriptions tab to confirm your Premium or Microsoft 365 license is active.
Troubleshoot Network and Connectivity Settings
Resolve upgrade errors caused by internet connection issues or blocked access.
Update the Application and Contact Support
Ensure your app is up to date and escalate the issue to Microsoft Support if it persists.
Looking for a hassle-free productivity suite? Try WPS Office
While troubleshooting your Microsoft 365 or Clipchamp subscriptions, consider switching to WPS Office for your document needs. It provides a lightweight, highly compatible, and free alternative to Microsoft Office without the subscription headaches.
- 1. Download the installer: Visit the official WPS website and click the Free Download button to get the latest version.
- 2. Install WPS Office: Run the downloaded installation file and follow the simple on-screen instructions to set up the suite on your device.
- 3. Open your files: Launch WPS Office and seamlessly open, edit, and save your existing Microsoft Office documents.
Frequently Asked Questions
Why does Clipchamp say my Premium subscription is unavailable?
This typically occurs if you are signed in with the wrong Microsoft account, your subscription has expired, or a network firewall or VPN is blocking the application from connecting to the license verification servers.
Does a standard Microsoft 365 Personal subscription include Clipchamp Premium?
Yes, Microsoft 365 Personal and Family subscriptions include premium features for Clipchamp. You simply need to ensure you are signed into Clipchamp with the exact Microsoft account associated with your active Microsoft 365 subscription.
How do I force Clipchamp to refresh my account status?
You can force a status refresh by signing out of your account within the Clipchamp app, closing the application completely, restarting your device, and then signing back in to trigger a new license check.
