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How to Fix Cookies Required Error When Resetting OneDrive Password
Question details
The user is unable to complete the OneDrive password reset and verification process due to a recurring error message stating that cookies are required.
- Product
- OneDrive
- Device & OS
- not provided
- Scenario
- Attempting to reset a forgotten or compromised OneDrive account password through a web browser.
- Observed behavior
- The password reset process is blocked by a message claiming that cookies are required, even when cookies appear to be enabled in the browser settings.
Ensure you are not using a private or incognito browsing window, as these modes often block essential tracking cookies required for Microsoft's identity verification process.
Enable Cookies in Microsoft Edge
Adjust your browser settings to explicitly allow cookies, which are required for Microsoft's authentication process to function correctly.
Microsoft's account recovery system relies on cookies to temporarily store verification data during the password reset process. If your browser restricts these cookies, the system cannot verify your session.
Click the three horizontal dots in the upper-right corner of the Microsoft Edge browser and select 'Settings' from the dropdown menu.
On the left sidebar, click on 'Cookies and site permissions', then select 'Manage and delete cookies and site data'.
Toggle the switch next to 'Allow sites to save and read cookie data (recommended)' to the ON position.
Refresh the OneDrive password reset page and attempt the verification process again.
Contact Your Microsoft 365 Administrator
Use this solution if adjusting cookie settings fails or if you are using an organizational or school account that restricts self-service password resets.
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Frequently Asked Questions
Why does the password reset page say cookies are blocked when they are actually enabled?
This contradiction often occurs if you are using an Incognito or Private browsing window, which inherently restricts cross-site tracking cookies. It can also be caused by active third-party privacy extensions, ad-blockers, or strict antivirus software interfering with the session.
How do I enable cookies for OneDrive password reset in Google Chrome?
In Chrome, click the three-dot menu, go to Settings > Privacy and security > Third-party cookies, and select 'Allow third-party cookies'. Refresh the Microsoft account recovery page and try your password reset again.
Can I bypass the IT administrator to reset my work OneDrive account?
If your organization has not explicitly enabled Self-Service Password Reset (SSPR) for end-users in the Microsoft 365 admin center, you cannot bypass the administrator. You must contact your IT department to issue a new password.
Will clearing my browser cache help resolve the cookies required error?
Yes, occasionally corrupted cookie data can cause false error messages. Navigating to your browser's history or privacy settings and clearing cached data and existing cookies before trying the password reset again is a highly recommended troubleshooting step.
