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How to Fix Hotmail Recovery SMS Code Not Received
Question details
The user is unable to receive the SMS verification code from Microsoft to recover a locked Hotmail account, even though the correct phone number is linked as a recovery method.
- Product
- Hotmail / Microsoft Account
- Device & OS
- not provided
- Scenario
- Attempting to recover a locked Hotmail account using SMS verification.
- Observed behavior
- The SMS verification code is not being delivered to the user's phone, and the automated account recovery form is failing to verify ownership.
Ensure your mobile device has a strong cellular signal, is not on airplane mode, and can receive standard SMS messages from other senders before requesting a new verification code.
Troubleshoot Network and Browser Settings
Basic connectivity issues or browser cache can sometimes prevent the Microsoft verification code trigger from functioning correctly.
Network latency or browser cache conflicts can occasionally block the automated SMS request to Microsoft's servers. Changing your connection or environment helps isolate the issue.
Open an Incognito or Private browsing window, or switch to a completely different web browser (like Edge, Chrome, or Firefox).
Navigate to your browser's history settings and clear all cache and cookies.
Try requesting the SMS code using a different network, such as switching from Wi-Fi to your cellular data connection.
Ensure your mobile phone does not have spam-blocking apps or carrier settings filtering out automated shortcode messages.
Submit the Microsoft Account Recovery Form
If automated SMS verification consistently fails, you must use the official recovery form to manually verify your identity.
Consult Microsoft Official Guidance
Review the official Microsoft support threads for known verification code outages or advanced troubleshooting steps.
Try WPS Office: A Free and Seamless Alternative
While you are locked out of your Hotmail or Microsoft account, you don't have to pause your productivity. WPS Office is a free, lightweight, and highly compatible alternative that lets you create, edit, and save documents without requiring a Microsoft account login.
- 1. Download the installer: Visit the official WPS Office website and click the free download button.
- 2. Install the software: Run the downloaded installer and follow the simple on-screen instructions.
- 3. Start working: Open WPS Office and instantly access or edit your existing Word, Excel, or PowerPoint files locally.
Frequently Asked Questions
Why is Microsoft not sending the verification code to my phone?
This can happen due to carrier spam filters blocking shortcode numbers, network congestion, browser cache issues, or temporary server outages on Microsoft's end.
How long does the Microsoft account recovery form take?
Microsoft typically reviews and responds to account recovery form requests within 24 hours. The results will be sent to the alternate contact email you provided.
Can I use an email instead of a phone number to get the verification code?
Yes, if you previously linked an alternate recovery email address to your Hotmail account, you can select 'Email' from the verification options to receive the security code there instead of via SMS.
What should I do if my phone number has changed?
If you no longer have access to the old phone number, select 'I don't have any of these' during the sign-in prompt. This will initiate a 30-day process to update and replace your security information.
